Service Manager Sr

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other's abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
• Paid Sick Time

Join Our Team as a Senior Service Manager!

The Senior Service Manager is responsible for leading profitable growth and operational excellence within Epiroc USA's Parts and Service Division. This role safeguards company assets while strengthening our reputation as a best-in-class provider of parts, service, and consumables support. Success requires visible, motivating leadership that drives results through people, builds strong customer partnerships, and fosters a culture of safety, accountability, and continuous improvement.

The work environment includes a combination of office-based work and time spent in industrial, manufacturing, or field settings. The role may involve working near moving mechanical parts and exposure to fumes, airborne particles, and outdoor weather conditions. The position requires the ability to lift up to 25 pounds, frequently required to lift up to 50 pounds, and is occasionally required to lift up to and in excess of 100 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Use of appropriate personal protective equipment (PPE) may be required. This position is designated as safety sensitive.

Work Type:

Onsite

Primary Responsibilities:

• Lead service center operations with full accountability for financial performance, including Profit & Loss oversight and participation in business planning.
• Develop and execute business strategies and territory priorities to drive sustainable growth across targeted market segments and expand service capabilities.
• Recruit, develop, and retain high-performing team members by managing the full employee lifecycle, building succession plans, and fostering a collaborative, team-oriented culture.
• Establish clear roles, performance expectations, and measurable goals for direct reports, delegating authority appropriately while maintaining accountability for results.
• Collaborate with Capital Sales, business line leaders, and cross-functional teams to align priorities, support sales initiatives, and strengthen overall territory performance.
• Act as a visible leader in service operations and customer interactions, strengthening partnerships and ensuring consistent delivery of Epiroc's service standards.
• Uphold safety, environmental, ethical, and corporate standards, ensuring facilities and resources remain in a state of operational readiness consistent with company policies and 5S practices.
• Drive continuous improvement and business expansion initiatives, including component rebuild programs, service agreements, preventive maintenance offerings, and contract labor support (e.g., Mechanical & Electrical).

Education & Experience

• Bachelor's degree in Engineering, Business, or related field preferred; equivalent experience may be considered in lieu of a degree.
• Minimum of 5 years of progressive leadership experience in mining or construction aftermarket parts and services.
• Demonstrated success managing financial performance and driving profitable service operations.
• Strong mechanical and technical background with the ability to resolve complex issues and effectively communicate root cause analysis to customers.
• Advanced proficiency in computer-aided maintenance systems, reporting tools, databases, and spreadsheet applications is preferred.
• Maintain reliable regional equipment data to support service planning and market awareness, including both Epiroc and competitive equipment.
• Assume leadership responsibilities in the absence of other management team members, providing oversight of cross-functional operations (e.g., Parts, Service, Warehousing, etc.) across the territory.
• Effective communicator capable of influencing stakeholders at all levels and producing clear, well-structured reports, correspondence, and procedural documentation.
• Domestic travel is required up to 50% of the time, based on business needs; a valid driver's license is required.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Join us, and be part of a diverse, innovative and highly collaborative team. An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behavior is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter. Epiroc's diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

Employment at Epiroc is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at Epiroc.com.

Salary Range: The salary for this position is between $120,000 - $165,000 depending on experience and qualifications. This range reflects our commitment to fair pay based on skills, experience, and market standards.