Seasonal Admissions and Experiences Zoo Worker (16+)

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support, Combined Court Operations, Sheriff's Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors and those with Disabilities in Aging and Disability Services, and Veterans in Veterans Services. Our employees also remain committed to serving the cultural, human, recreational, and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936. For submitted application inquiries please contact careers@milwaukeecountywi.gov. Please note: an online application must be submitted for consideration.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Seasonal Admissions and Experiences Zoo Worker (16+)

Milwaukee County Zoo

Hourly Range: $11.23 - 20.04

Job Summary: This role is responsible for interacting with guests, including greeting, thanking, and processing ticket sales. Providing a great guest experience is our #1 priority. This can be a fast-paced work environment and requires computer and communication skills. Throughout the Zoo, shifts are mainly standing and outdoors for admissions, parking, and the various experiences.

Essential Duties and Responsibilities:

• Customer Service: The Visitor Services Department will provide a great guests experience and promote animal conservation by following standard procedures, reciting narratives with kindness and consistency, and staying current with zoo knowledge.
• Cash Handling: Properly handle ticket sales and payment transactions using a Point-of-Sales system. Sell tickets for Zoo admission/parking and various experiences. Responsible for cash pickup, verifying of funds, and cash check out.
• Operations: Knowledge of Admission and Experience procedures and duties, including cleaning of assigned area, picking of debris, equipment inspections and operation of exhibits and switchboard.

Minimum Requirements:

• Must be at least 16 years of age upon application.

Preferred Qualifications:

• High School diploma or GED

• Valid driver license
• Previous work experience with cashiering or money handling
• Previous work experience in customer service

Additional Comments:

• All Zoo Workers are responsible for cash handling and customer service
• Zoo Workers 3 and 4 may act as lead workers and switchboard operators
• In addition, Zoo Workers 4 responsibilities include service recovery and emergency preparedness

Note: This Original Examination is open to all qualified applicants authorized to work in the United States. In accordance with Rule III section 11 of the Civil Service Rules a non-competitive examination will be held for this position. The non-competitive examination will consist of a review of candidate materials, education and related experience.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION.

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.