Account Specialist, Key Accounts Support

Business Unit: Transportation Innovative Solutions (TIS)

Location: Rochester Hills, MI | Onsite

Your Job

Join our team as an Account Specialist supporting Key Account Managers in a hands-on, high-impact role: you'll own quoting and contract management, assist collections and billing investigations, manage material lifecycles and part-number transitions, and lead cost-savings initiatives, all while delivering concise forecasts, scorecards, and account reporting. You'll collaborate across functions and with customers, influence decisions, present solutions, and resolve disagreements at a working level with professionalism and composure. The ideal candidate is self-motivated, highly organized, detail-oriented, comfortable presenting and negotiating, skilled at building strategic relationships, and familiar with the automotive/electronics landscape. This is a great opportunity to make a measurable impact, expand your cross-functional experience, and grow your career.

At Molex Transportation Innovative Solutions (TIS) in Rochester Hills, we're part of a growing global organization delivering advanced connectivity and mechatronic solutions to the automotive industry. Backed by the strength and long-term vision of Koch Industries, we're a privately held, product development-focused company making significant investments in technology and innovation, creating real momentum and opportunity for our people.

Our team is known for strong tenure and career growth. Many have built long-term careers here, expanding within TIS, across Molex, and throughout Koch. Guided by our Principle Based Management (PBM) culture, we empower individuals to think like owners, continuously develop their capabilities, and create long-term value. It's an exciting time to join a team where you can make an impact and grow with the business.

• Support Key Account Managers by executing daily account operations, driving assigned activities to completion, and independently resolving issues with limited supervision
• Manage end-to-end quoting and pricing for new and renewal business, including contract administration and updates in customer portals and Molex PROS to ensure pricing accuracy
• Partner with Collections to investigate unpaid invoices and resolve pricing or billing disputes, coordinating responses with customers and internal stakeholders
• Coordinate material lifecycle and supply issues, monitor slow/excess inventory, manage material changes, oversee end-of-life ramp-downs, and track part-number replacements
• Lead VAVE and cost-savings initiatives by preparing customer proposals, tracking realized savings, and proliferating successful solutions across other accounts
• Build and maintain strategic relationships across functions and with customers; communicate professionally via email, phone, and face-to-face interactions to represent the organization credibly
• Produce and distribute concise, actionable account reporting (forecasts, scorecards, past-due items, revenue summaries) using Microsoft Office tools (Excel, Outlook, Word, PowerPoint, OneNote, Teams)
• Manage customer disagreements and escalations constructively, keep conversations at a working level, escalate appropriately, and drive timely resolutions

• Sales support experience with automotive OEM's and/or Tier 1 customers
• Experience in B2B account support, customer success, sales operations, or a similar role
• Demonstrated experience managing end-to-end quoting, renewals, and contract administration
• Experience supporting collections or billing investigations and resolving pricing/billing disputes in coordination with internal teams and customers
• Familiarity with material lifecycle management, tracking slow/excess inventory, material changes, part-number replacements, and end-of-life ramp-downs
• Practical experience preparing VAVE or cost-reduction proposals, tracking realized savings, and applying successful initiatives across accounts

• Bachelor's degree in Business, Finance, Supply Chain, Engineering, or a related field
• Experience with ERP/CRM systems (e.g., SAP, Oracle, Salesforce); hands-on use of SAP or Salesforce
• Practical experience with connectors, terminals, cable assemblies, and passive electromechanical components
• Working knowledge of manufacturing processes relevant to connectors and mechatronic assemblies, plastic injection molding, metal stamping, wire harness/cable assembly, and general assembly processes
• Familiarity with the automotive customer base and industry requirements (e.g., quality standards, supply chain dynamics)
• Proven sales skills with the ability to develop customer relationships, negotiate effectively, and close opportunities

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.