Lead Case Worker

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

BASIC PURPOSE

The purpose of the Lead Case Worker position is to support the Director of Supportive Programs in the day-to-day operation of supportive service programs by providing leadership, coordination, and quality assurance for case management services while maintaining a reduced caseload.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provide day-to-day operational support to the Director of Supportive Programs
2. Serve as a lead resource and subject-matter support for Case Workers
3. Assist with case assignment, workflow coordination, and service prioritization
4. Provide guidance, coaching, and technical assistance to Case Workers
5. Carry a reduced caseload and provide direct case management services as assigned
6. Ensure consistent application of trauma-informed care, harm reduction, housing first, and person-centered practices
7. Support intake, assessment, and eligibility determinations across supportive service programs
8. Assist with coordination of housing navigation, tenancy support, care management, and habilitation services
9. Participate in and help facilitate case conferencing and multidisciplinary team meetings
10. Monitor documentation, data entry, and compliance with program requirements
11. Assist with reporting, data quality review, and audit preparation
12. Support onboarding and training of new Case Workers
13. Liaise with internal departments and external partners as assigned
14. Identify service gaps, workflow challenges, and improvement opportunities and elevate them to leadership
15. Participate in program, agency, and required trainings
16. Maintain confidentiality and ethical standards at all times
17. Other duties as assigned

KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS

1. Minimum five (5) years of experience in case management, housing services, healthcare coordination, or related field preferred
2. Minimum (2) years of management/ supervisory experience
3. Ability to speak and write the English language at a high and professional level
4. Demonstrated leadership, mentoring, and problem-solving skills
5. High degree of confidentiality and professionalism
6. Able to endorse and promote The Salvation Army's mission
7. Experience supporting or leading teams strongly preferred
8. Computer literate in a Windows environment (Microsoft Office, Excel, Access, and Outlook preferred)
9. Strong written and verbal communication skills
10. Excellent organizational, time management, and documentation skills

CERTIFICATES, LICENSES, REGISTRATIONS

1. Bachelor's degree in Social Work, Human Services, Business Administration, Healthcare Administration, or related field preferred, or equivalent experience
2. Must possess a valid California Class C Driver License and ability to drive a Salvation Army vehicle
3. Must be 21 years or older
4. Complete The Salvation Army vehicle course training

PHYSICAL REQUIREMENTS:

1. Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
2. Ability to grasp, push, and/or pull objects
3. Ability to reach overhead
4. Ability to operate telephone
5. Ability to lift up to 25-40 lbs.
6. Ability to operate a computer
7. Ability to process written, visual, and/or verbal information
8. Ability to operate basic office equipment and tools including PC, fax machine, telephone, calculator, copier, and printer

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.