Customer Service Representative

Description

We are seeking a dependable, customer-focused Customer Service Representative to serve as a primary point of contact for customers while supporting daily office operations. This role is responsible for delivering responsive, high-quality service, resolving inquiries efficiently, and ensuring positive customer experience in a fast-paced environment.

Primary Responsibilities:

• Serve as the first point of contact for customer inquiries via phone, email, and chat
• Provide timely, accurate, and professional responses to customer questions and service requests
• Resolve customer concerns and complaints with a positive, solution-oriented approach
• Document customer interactions, service requests, and resolutions in internal systems
• Follow up with customers to ensure satisfaction and complete issue resolution
• Maintain and update customer records and databases to ensure accuracy
• Coordinate scheduling, appointments, and internal communications as needed
• Prepare and distribute routine correspondence and reports
• Support general office operations, including data entry, document management, and record-keeping
• Collaborate with internal teams to ensure customer needs are addressed efficiently
• Identify opportunities to improve customer service processes and workflow

Basic Qualifications

• TS/SCI w/ Poly Clearance is required
• High school diploma or equivalent
• 2-4 years of experience in customer service or client-facing support roles
• Strong written and verbal communication skills
• Excellent organizational skills with strong attention to detail
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving skills and professional demeanor

Preferred Qualifications

• Associate's or Bachelor's degree in Business Administration or a related field
• Experience using CRM systems or customer databases
• Familiarity with SAP or similar enterprise software
• Experience supporting internal teams in an administrative capacity
• Demonstrated ability to build positive customer relationships
• Patient, professional, and customer-first mindset

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.