Member Services Supervisor

Connexus Credit Union - Who We Are:

Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest.

As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve.

Connexus offers an Amazing Benefits package:

• 25 days of paid time off and 10 paid holidays

• 16 hours of paid Volunteer Time Off

• 401K Retirement with up to 6% employer match

• Excellent Health, Dental, Vision insurance, including multiple plan options

• Health Savings Account with generous employer contributions

• Employer paid Life insurance, Short-Term and Long-Term Disability

• Tuition Reimbursement from $4,000 - $7,000 per calendar year

• Robust Learning and Development program that includes an annual professional development stipend

About the Role:

At Connexus, our Member Services Supervisors are responsible for the support, growth, and development of our Member Services Representatives while collaborating with the Branch Manager on how to be an exceptional leader. It's an opportunity to have the best of both worlds in leading and coaching direct reports but still having a close leadership partner in branch with you. If you have a hunger to learn and positive energy, join us for bankers' hours with fellow employees who want you to be your personal and professional best.

Responsibilities:

• Cross-train personnel and ensure that the staff is well informed about and able to confidently promote all products and services, promotions, and other organizational initiatives.

• Leads team in building and sustaining member relationships, adding value to each interaction and making informed product/service recommendations.

• Facilitates and participates in ongoing branch safety, security, regulatory and compliance training.

• Ensures team members are well trained and up to date on department and organizational procedures and policies.

• Ensures members' requests and questions are promptly resolved.

• Promotes an omnichannel member experience to best serve all of our members' financial needs.

• Investigate and deescalate member complaints, and research member situations to resolve issues involving fees, check holds, etc.

• Responsible for all aspects of branch operational, compliance oversight and audit readiness in the branch.

• Complete monthly operational checklists.

• Perform surprise cash counts of teller cash drawers. Balance and audit vault and TCR.

Position Requirements:

• Associate's Degree or commensurate experience is Required.

• 1+ years of work experience in a sales, retail or customer service environment with demonstrated success in achieving established goals by using independent judgment is Required.

• Prior successful sales and service experience is Required.

• Evidence of excellent verbal communication skills along with an outgoing personality that demonstrates a positive, friendly and energetic attitude.

• Ability to remain calm under pressure and to be entrusted with the handling of confidential and personal matters.

• Strong time management, planning, and organizational skills.

Connexus Credit Union's Employer Recognitions:

• 2026 Best Place to Work in IT, Computer World

Equal Opportunity Employer/Disabled/Veterans/41 CFR 60-1.4, 41 CFR 60-1.35