New

IT Field Support Technician

TEKsystems
$14.00 - $22.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Mississippi, Jackson
Mar 05, 2026
Overview: We are seeking a Desktop Support Technician to provide handson and remote technical support for a wide range of enduser hardware, software, and enterprise systems. This role supports daily operations across corporate and clinical environments, ensuring reliable functionality of workstations, mobile devices, peripherals, and essential business applications. Key Responsibilities Hardware Support * Support, troubleshoot, and maintain computers, laptops, workstations, thin clients, and mobile devices. * Diagnose and repair issues involving printers, scanners, and Workstations on Wheels (WOWs). * Perform hardware replacements, peripheral setup, imaging, and workstation deployments. Software & Operating System Support * Install, configure, and troubleshoot Windows 11 and related desktop applications. * Provide support for Microsoft Office 365, including Outlook, Teams, OneDrive, and productivity tools. * Assist with application installs, updates, and resolving software errors. Systems & Platform Support * Perform user account tasks within Active Directory, including adds, removes, resets, and membership updates. * Utilize ServiceNow to manage incidents, service requests, and documentation. * Maintain accurate tracking of tickets, updates, and status communication. Technical Troubleshooting * Provide daytoday break/fix support for enduser devices and peripherals. * Resolve connectivity, performance, OS, printing, and application issues. * Escalate complex issues as needed while maintaining ownership through resolution. Customer Service & Collaboration * Deliver highquality customer service and clear communication to end users at all technical levels. * Work collaboratively with crossfunctional IT teams to ensure timely support and issue resolution. * Maintain organized documentation and follow standard operating procedures to ensure consistent service delivery. Qualifications * Experience supporting Windows 11 and Office 365 environments. * Handson desktop support experience with a variety of hardware types, including mobile devices and peripherals. * Familiarity with Active Directory and ServiceNow or a similar ticketing system. * Strong troubleshooting, communication, and customer service skills Job Type & Location This is a Contract position based out of Jackson, MS. Pay and BenefitsThe pay range for this position is $14.00 - $22.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Jackson,MS. Application DeadlineThis position is anticipated to close on Mar 14, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.