Care Coordinator, Experienced (IKC)

Posting Date

Join DaVita Integrated Kidney Care (IKC) as a Care Coordinator - Nurse Practitioner Primary Care Pilot

The Opportunity

It takes a village to care for our patients, and as a Care Coordinator (CC), you'll be at the forefront of healthcare innovation. This is not your standard scheduling role; you will be a key player in a specialized program where Nurse Practitioners (NPs) serve as independent, "primary care-lite" providers for complex CKD and ESKD patients.

We are looking for a candidate who is excited about care redesign and thrives in an evolving environment. If you have a passion for nephrology, dialysis, or the future of primary care, you belong in our Village.

Location & Logistics

• Role Type: 100% Remote.

• Time Zone: Must be based in or operate within the Central Time Zone to align with the Lincoln, NE and Des Moines, IA markets.

• Schedule: Full-Time, Monday-Friday. Daily start time between 7:00-8:00 AM

• Home Office Requirements: Quiet, private space with high-speed internet.

Responsibilities

• You will be the primary scheduler and administrative partner for our NPs. You will ensure the patient journey is seamless from the moment of intake to the completion of the visit.

• Strategic Scheduling: Own the scheduling process for NP patient panels. You will balance complex schedules, facilitate outreach to patients for upcoming visits, and ensure the NP's time is optimized for high-impact patient interactions.

• Care Coordination: Assist in navigating patients through the continuum of care. Help move patients through identified care pathways under the guidance of the NP and the local nephrology practice team.

• Communication Hub: Act as the primary liaison between patients, the NP, and the partner nephrology office. Manage inbound and outbound communications to resolve scheduling conflicts, confirm appointments, and collect patient information.

• Innovation Partner: Participate in workflow optimization. Refine processes and improve patient experience.

• Documentation & Compliance: Maintain accurate, real-time documentation in the Electronic Medical Record (EMR) to ensure care teams have the information they need to succeed.

• Resource Navigation: Identify and coordinate resources, referrals, and appointments, collaborating with the broader care team to ensure patients have access to the care they need.

Qualifications

• High School Diploma or GED required.

• Experience: 2+ years of experience in a professional office or clinical environment.

• Tech-Savvy: Proficiency in Microsoft Office (Excel, Outlook) and experience with Electronic Medical Records (EMR).

• The "Innovator" Mindset: You are excited about care redesign. You aren't just looking for a task-oriented role; you want to be part of a team building something new. You are comfortable with ambiguity and growth.

• Excellent Communication: You can communicate with clarity, empathy, and professionalism with patients, providers, and office staff.

• Autonomous & Collaborative: You are a self-starter who works well remotely, yet you value being a highly visible, communicative member of a small, agile team.

• Discretion: Ability to handle confidential patient information with the highest level of integrity.

Preferred Qualifications

• Passion for the Mission: A genuine interest in nephrology, dialysis, or primary care. You are excited about the challenge of improving health outcomes for CKD and ESKD patients.

• Clinical Office Experience: 1-3 years of experience in a medical office, particularly in scheduling, referrals, or care management.

• Clinical Exposure: CNA, MA, or similar clinical background is a major plus.

Why You'll Love Working Here:

• Make a direct impact on the lives of patients with complex chronic conditions

• Be part of a mission-driven, collaborative care team

• Flexible hybrid schedule with opportunity for professional growth

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

#LI-TS2

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.