Franchise On Demand Lead

Franchise On Demand Lead

Organization Name: Buffalo Rock Company

Website: https://www.buffalorock.com/careers/

Job Department: Operations

Reports to: Franchise Administrative Operations Manager

Work Schedule: Must be flexible; Night and weekend work is required as needed

Job Type: Regular

FLSA Status: Non-Exempt

Amount of Travel Required: None

Job Description

Summary/objective

Buffalo Rock is an award-winning Pepsi and Keurig Dr Pepper bottler founded in Birmingham, AL more than 123 years ago. Buffalo Rock manages the best beverage portfolio in the country, which includes several beloved global and regional brands. The Franchise On Demand Lead is a key member of the Operations team responsible for assisting with On Demand deliveries, Donation and other special events hosted by the Franchise.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Regular and timely attendance is an essential function of this position. Position is required to work all hours necessary to ensure operations function is fulfilled, including nights, weekends, holidays. Travel may be required. Might be required to be on-call.
• Deliver & coordinate on demand orders from external customers.
• Responsible for establishing and maintaining community relationships.
• Coordinate product donation delivery and pickup.
• Maintain security in regard to inventory and monies and accurately account for all invoices.
• Assist in any other duties that may be requested by management to promote and enhance the overall image of Buffalo Rock Company in all community and business activities.
• May be required to travel for company events, training, meetings, etc.
• Employee is required to assist in all catering and special events as scheduled by Supervisor.
• Driving company vehicles during work related events required.
• Employee is required to assist in putting supplies in appropriate area.
• Coordinate between Hub and Cross Dock for product pickup.
• Be loyal to the Company and Company products and support and enforce all company policies.
• Assist in customer satisfaction by working directly with Franchise Management.
• Advise proper personnel of problems within the area of responsibility.
• Complete all paperwork in a professional and timely manner.
• Must adhere to Company Work Attire Policy and uniform requirements.
• Adhere to customer policies for vendors or suppliers, which may include but is not limited to business conduct policies, business ethics policies, legal policies, delivery, and merchandising policies.
• Responsible for selling and being familiar with all BR distributed products to the special event customers.
• Perform other duties as assigned.

Other Duties and Responsibilities

• Must exhibit a high level of ethical and moral conduct while at work or in attendance of any off-site function during work hours or after work hours while representing the Buffalo Rock Company.
• Responsible for continuous self-improvement through the knowledge and use of all Buffalo Rock provided training, either web-based, in-house, or any other provided method. Must successfully complete assigned training curriculum, including but not limited to online and/or facilitated training.
• Ensure that every reasonable precaution is taken to protect the Company from possible damages, theft, or other liabilities.
• Ensure that every reasonable precaution is taken to protect the safety of employee- partners, self, customers, Buffalo Rock property, and customer property.
• Honor and follow through on all business commitments.
• Embody Buffalo Rock's Purpose of "Building brands through legendary service and remarkable people."
• Live Buffalo Rock's Core Values:

o Committed to serving our communities.

o Customer success drives our success.

o Integrity matters.

o Obsessed with continuous improvement.

o We care for each other.

o Win the day.

Competencies

• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
• Accuracy - Ability to perform work accurately and thoroughly.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written-Ability to speak, understand, read, and write the English language.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Energetic - Ability to work at a sustained pace and produce quality work.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.

Supervisory responsibilities

N/A

Work environment

Working conditions will require both inside warehouse needs and outside pallet/tray production support. Temperature conditions will vary from extreme heat to extreme cold.

Physical demands

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Position requires this activity from 33%-66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Other Requirements

* Vision (Near, Distance, Color, Peripheral, Depth)

* Ability to wear Personal Protective Equipment (PPE) - Slip Resistant Shoes and any other PPE required as a result of a job hazard analysis.

* All tasks within the warehouse are physically demanding and labor-intensive. Employees within this role are required have the ability to: stand, walk, stoop, reach and climb up and downstairs throughout shift as well as the ability to work in a fast paced and warm environment, especially during summer months.

Required education and experience

• Education:
  
  
  
  • High School Diploma or General Education Degree; Required.
  
  
  
  
• Experience:
  
  
  
  • No prior experience necessary
  
  
  
  
• Certifications and Licenses:
  
  
  
  • Must have a valid state driver's license, for state of residence, with a good driving record.
    
  
  
  
  
• Tools and Technology:
  
  
  
  • cellphone, scanner, desktop/laptop computer, printer, copier
  
  
  
  

Knowledge

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Mathematics - Knowledge of arithmetic, algebra, geometry and their applications.

Affirmative Action/EEO statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic makeup, status as a protected veteran, or any other factor prohibited by applicable law.

Other duties

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

I have reviewed this job description, and I can perform the essential functions with or without reasonable accommodation.

Applicant/Employee-Partner______________________________ Date__________________

Interviewer/Supervisor___________________________________ Date__________________