Customer Supply Analyst

Join our team and Be You Be Aptar.

Aptar is seeking a Customer Supply Analysts (CSA) based in Mukwonago (hybrid between onsite in Mukwonago and remote). This role provides customer service to B2B customers in order to increase client satisfaction and portfolio growth. The position is responsible for the management and coordination of all aspects of assigned accounts including, but not limited to, new projects, order process, inventory levels and reporting. The Customer Supply Analyst works closely with the Customer, Sales, Management, and Internal Personnel to ensure a high level of performance and customer satisfaction and is expected to make recommendations and implement process improvements.

As a Customer Supply Analyst, You Will

• Analyze customer buying patterns, investigate variances, and share insights with the business to optimize resource planning and improve service.
• This position owns the order management process for assigned accounts, ensuring accurate order details, pricing, timely confirmations, and status updates while addressing customer needs to ensure satisfaction.
• Collaborate with Quality Engineering to resolve customer complaints, identify root causes, and implement corrective actions.
• Recommend alternative product solutions for customers, engaging internal teams like marketing and planning when necessary.
• Contribute to cost-saving initiatives and customer value management analysis.
• Build and maintain strong customer relationships, driving growth.
• Resolve customer inquiries promptly (same day), coordinating with internal teams and escalating as needed.

Who We are Looking For

Education

• Education: Bachelor's Degree preferred but not required. Prior Supply Chain experience is a plus.

Required Skills

• Experience: 3+ years in Customer Service, preferably in a fast-paced manufacturing environment.
• Knowledge of SAP or other ERP systems preferred.
• Proficiency in Microsoft Office Products (Word, Outlook, Excel intermediate level, and PowerPoint)
• Must be detail-oriented, a team player, and proficient in English verbal and written communication.

Who We are

At Aptar, we leverage insights, design, engineering and science to develop drug and consumer product dosing, dispensing and protection technologies for many of the world's leading brands. Aptar in turn makes a meaningful difference in the lives, looks, health and homes of millions of patients and consumers around the world. Our innovations nasal drug delivery for emergency medicines, precise fragrance applications, mess-free ketchup dispensing for kids, connected technologies that support patients in adhering to their treatments and much more

With manufacturing facilities across North America, Europe, Asia, and South America, and a dedicated team of over 13,000 employees in about 20 countries, Aptar is committed to creating impactful innovations for our customers and their consumers.

Our Culture

At Aptar, our success is driven by the individuals who contribute their unique talents and perspectives every day. We believe that when you bring your authentic self to work, we all thrive.

How We Support Our Employees

• An exciting, inclusive and value based working environment
• Award-winning corporate university offering personal development and training opportunities.
• Competitive base salary and performance-based bonus plan.
• Contribute to the communities where we reside.
• Innovative benefits plan which includes: 401k & Retirement Savings plan, vacation, medical, dental, vision, life, disability, pet insurance, wellness plan, and generous paid maternity/paternity leave.

Aptar is an equal opportunities employer. We believe that a diverse workforce is key to our success. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

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