Fare Engagement Coordinator

Salary range is $21.63/hour to $49.51/hour with a midpoint of $32.21/hour. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

• Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retirement Plans: 401a - 10% of employee contribution with a 12% match by Sound Transit; 457b - up to IRS maximum (employee only contribution).
• Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
• Parental Leave: 12 weeks of parental leave for new parents.
• Pet Insurance discount
• ORCA Card: All full-time employees will receive an ORCA card at no cost.
• Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
• Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you'll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

This is a Term-Limited position with an anticipated end date of December 31, 2028.

GENERAL PURPOSE:

Under general supervision, performs technical and administrative functions and support for Fare Engagement team activities. The Fare Engagement Coordinator will work closely with Security and Fare Engagement and other internal department staff to assist in the overall coordination of services and opportunities to ensure adherence to Sound Transit's mission and values. Provides day-to-day support to internal fare engagement staff including communicating with internal and external partners, research, reporting, resource management, and performance management. Will provide day-to-day coordination for the fare ambassador pilot program and any other special projects/programs assigned.

ESSENTIAL FUNCTIONS:

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Provides coordination and operational support for the Fare Ambassador Pilot.
• Exhibits strong customer focus and keeps all stakeholders informed of progress on a regular basis.
• Supports the Security & Fare Engagement team with administrative tasks such as coordinating schedules, maintaining records, and handling equipment.
• Supports the Security & Fare Engagement team in managing and administrating the fare ambassador pilot, developing and tracking performance indicators, and preparing reports for our customers.
• Supports the Learning & Development Division and other internal partners as requested.
• Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
• Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit's Equity & Inclusion Policy.
• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
• It is the responsibility of all employees to integrate sustainability into everyday business practices.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience: Associate's degree in Business, Management, Analysis, or related field. Three years of experience in in transportation operations, field activities, administrative assistance, or another area demonstrating organizational ability in complex environments; Or an equivalent combination of education and experience.

Required Licenses and Certifications:

• Valid state driver's license. Position is responsible for transporting Fare Ambassador equipment and personnel.

Required Knowledge and Skills:

• Work organization and office management principles and practices.
• Customer service and public relations methods and techniques.
• Demonstrating a strong customer service orientation with internal and external clients.
• Communication techniques and strategies to facilitate responding to inquiries and routing calls and customers to the appropriate staff member.
• Basic recordkeeping, bookkeeping, and mathematical knowledge and ability.
• Establishing and maintaining effective working relationships with other agency staff, management, vendors, outside agencies, community groups, and the general public.
• Performing responsible and difficult administrative support duties involving the use of independent judgment, personal initiative, and resourcefulness.
• Ability to work in a dynamic environment with changing requirements.
• High level of computer literacy including working knowledge of Microsoft Excel, Word, Outlook, PowerPoint, and SharePoint.

Preferred Knowledge and Skills:

• Basic principles, practices, and standards of project management.
• Basic principles, practices, and standards of process improvement.
• Systems thinking: Demonstrated ability to identify crucial functional requirements in ambiguous environments.

Physical Demands / Work Environment:

• Work is mainly performed in a standard hybrid office and field environment.
• 
  

  Positions working in field may occasionally be exposed to dangerous machinery, extreme weather conditions, physical harm, hazardous chemicals, and/or extreme noise.

  
  
• Position is responsible for management and set up of equipment such as brochures, inspection equipment, uniforms, etc. May be subject to bending, eye/hand coordination grasping, reaching, vision, and carrying and lifting up to 25 pounds.
• The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.