Service Desk Technician

Description

At GDIT, people are our differentiators. As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on Service Desk Technicians joining our team to provide face-to-face and remote Tier 1 and 2 incident resolution to customers with hardware, software, and application problems across NIPRNet, Coalition Networks, and SIPRNet enterprise networks for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

Location: On Customer Site at MacDill AFB in Tampa, FL

HOW A TECHNICIAN WILL MAKE AN IMPACT

• Serve as the first point of contact for the IT Enterprise, resolving user issues quickly and efficiently to minimize operational disruptions.
• Enable seamless IT operations by troubleshooting hardware, software, and system issues across a large infrastructure.
• Support end-user productivity through Tier 1 Active Directory services, including account creation, password resets, and access management.
• Facilitate smooth onboarding and offboarding, ensuring accounts and permissions align with organizational and security requirements.
• Strengthen cross-team collaboration by escalating issues appropriately, coordinating with technical teams, and sharing knowledge to drive faster resolution.
• Contribute to operational readiness by supporting system deployments, validating configurations, and performing initial troubleshooting.
• Maintain accurate documentation to support compliance, reporting, and continuous improvement of IT service delivery.
• Provide reliable support during off-hours, weekends, and holidays, ensuring uninterrupted IT service for all end-users.

WHAT YOU'LL NEED TO SUCCEED:

• Certification(s): Applicable DoW 8140 or DoW 8570 Certification
• Required Experience: 2+ years of related experience
• Required Technical Skills:
  • Proficiency in Tier 1 Active Directory tasks, including account creation, password resets, and user access management.
  • Experience providing remote troubleshooting and support for desktops, laptops, and software applications.
  • Familiarity with ticketing systems and IT asset management tools.
  • Knowledge of networking concepts, system configurations, and IT hardware lifecycle processes.
  • Ability to monitor, track, and resolve service requests efficiently.
• Security Clearance Level: Active Secret (or above)
• Required Skills and Abilities:
  • Strong problem-solving skills with the ability to analyze, diagnose, and resolve technical issues efficiently.
  • Excellent communication and interpersonal skills to collaborate effectively with end-users, IT teams, and stakeholders.
  • Ability to work independently and prioritize tasks in a fast-paced, high-volume support environment.
  • Attention to detail and commitment to maintaining accurate documentation, asset records, and service logs.
  • Flexibility and adaptability to support changing technologies, operational priorities, and shift schedules, including evenings, weekends, and holidays.
  • Proactive approach to knowledge sharing, contributing to team learning, process improvement, and the development of standard operating procedures.
  • Professionalism and customer service focused, ensuring positive end-user experiences.

Preferred Skills:

• Bachelor's Degree with a focus in computer science, engineering, or a related field of study
• Microsoft certifications
• ITIL 4 Foundation Certification
• Location: On Customer Site at MacDill AFB in Tampa, FL

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.