Front Counter Supervisor
Please see Special Instructions for more details.
- The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
- The Search Committee will not contact references without first verifying permission with the finalist.
- Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
- Do not write 'see resume' on your application when completing the job duties section.
- UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
This position is for UNC Charlotte Permanent employees only.
* Please do not apply for this position if you are not a current UNC Charlotte Permanent, Temporary employee or RIF. Your application will not be considered.
Position Information
General Information
| Vacancy Open to |
UNC Charlotte Employees Only |
| Employment Type |
Permanent - Full-time |
| If time-limited, note appointment end date |
|
| Hours per week |
40 |
| Months per year |
12 |
| Position Number |
010262 |
| NC Salary Grade Equivalency |
NC11 |
| Classification Title |
Administrative Support Supervisor - Advanced |
| Working Title |
Front Counter Supervisor |
| Salary Range |
$49,534 - $57,000 |
| Anticipate Hiring Range |
$49,534 - $57,000 |
| FLSA Status |
Non Exempt |
| Division |
Business Affairs |
| Department |
Business Services (Adm) |
| Work Unit |
Parking & Transportation Services |
| Work Schedule |
8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required as necessary to support event staffing. |
| Primary Purpose of Position |
The primary purpose of this position to supervise front counter operations in the Parking and Transportation Services office. This will include training front counter staff, resolving customer issues, and collaborating with other supervisors/mangers in the department to resolve issues as necessary. This position also has the primary responsibility for the daily deposit, ensuring that it is accurate and completed in a timely manner. |
| Minimum Education/Experience |
Required Minimum Qualifications:
Graduation from high school and two years of progressively responsible administrative/office management experience; including some experience as a lead worker; or an equivalent combination of education and experience.
Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through
EITHER years of education OR years of directly related experience, OR a combination of both. |
| Essential Job Duties |
The position oversees front counter operations in the Parking and Transportation Services office.
Responsible for supervising the front counter staff, resolving customer issues, and collaborating with other supervisors/mangers in the department to resolve issues and suggest process improvements.
Primary responsibility for the daily deposit, ensuring that it is accurate and completed in a timely manner.
|
| Other Work Responsibilities |
This position will also:
- Create and maintain process documentation for front office business procedures.
- Serve as a back up 49er Mart approver for the Assistant Director.
- Cross train with the Customer Account/Billing Specialist and fill in if necessary.
|
| Departmental Preferred Experience, Skills, Training/Education |
- Specialized office experience; previous parking office experience preferred;
- Prior supervisory experience preferred; customer service experience.
- Experience with recording cash and credit card payments; experience with industry specific software; strong attention to detail and problem solving skills.
- Strong computer skills intermediate level skills with Microsoft Excel or Google Sheets; Strong verbal and written communication skills.
- Previous experience with Banner, Kronos, and 49er Mart preferred; Skidata and AIMS experience preferred.
|
| Necessary Licenses or Certifications |
|
| Work Location |
PaTS Office |
| Posting date |
03/09/2026 |
| Closing date |
03/16/2026 |
| Proposed Hire Date |
03/30/2026 |
| Contact Information |
|
| Special Notes to Applicants |
- The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
- The Search Committee will not contact references without first verifying permission with the finalist.
- Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
- Do not write 'see resume' on your application when completing the job duties section.
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
This position is for
UNC Charlotte Permanent employees only.
* Please do not apply for this position if you are not a current
UNC Charlotte Permanent, Temporary employee or
RIF. Your application will not be considered. |
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- *
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?
(Open Ended Question)
- *
This posting is for current UNC Charlotte permanent, temporary, and RIF employees only. Are you a current UNC Charlotte employee?
- *
Do you have high school diploma and two years of progressively responsible administrative/office management experience to include some experience as a lead worker; or an equivalent combination of education and experience.
- Yes - I have high school diploma/GED and two years of progressively responsible administrative/office management experience to include some experience as a lead worker
- No - I do not have listed combination of education/experience
- *
Do you have experience with both Microsoft and Google Suite applications? If so, please indicate which and the associated applications as well as your level of experience (beginner, intermediate, advanced).
(Open Ended Question)
- *
Do you have experience handling financial transactions as it relates to position you are applying to?
- Yes - I have experience handling financial transactions as it relates to this position.
- No - I do not have experience handling financial transactions as it relates to this position.
- *
Describe your experience with financial accounting, reporting, reconciling transactions, and analyzing data for accuracy. Include any experience with accounting systems and tracking cash transactions for financial reporting purposes.
(Open Ended Question)
- *
Do you have supervisory experience?
- *
Please describe your 'front-line' customer service skills and experience.
(Open Ended Question)
Required Documents
- Resume / Curriculum Vitae
- Cover Letter / Letter of Interest
- Contact Information for References
Optional Documents
|
University of North Carolina Charlotte
$49,534 - $57,000
Mar 10, 2026