IT Service Desk Agent

IT Service Desk Agent

We are looking for a local service desk agent to strengthen our local user support team. Reporting to the service desk team leader, the local agent's main mandate is to assist users with everything related to the use of their software and computer equipment.

BECOME PART OF OUR TEAM

Here at BRP, we're creating new ways to get people moving forward, where their experiences are measured by emotion rather than distance. All around the world, our products, achievements and aspirations are a reflection of our teams' exceptional expertise. Want to bring your true self on this adventure?

YOU'LL HAVE THE OPPORTUNITY TO:

• Consider and resolve support service tickets, assist users in kiosk mode, and carry out physical interventions on user equipment.

• Prepare and support computers of all kinds (laptops, desktops, etc.) as well as cell phones and all other types of assets to support our assembly, manufacturing, and logistics operations

• Place and follow up service calls with the various hardware suppliers (Dell, Ricoh, Zebra, Panasonic, etc.)

• Delivery of equipment to users and training in the BRP environment

• Ensure escalation of recurring problems in order to notify colleagues and immediate supervisor

YOU'LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS, EXPERIENCE AND COMPETENCIES:

Required:

• High School Diploma

• 2 + years of experience in computer support for users

• Have acquired advanced technical skills allowing you to solve most complex problems

• In-depth knowledge of Windows operating systems, Microsoft, Google Workspace, Service Now or similar

• Strong communication skills (written and verbal) and ability to work in a collaborative environment

• Availability to be 5 days a week on site, at our Sturtevant office

• Availability to travel on occasion ( BRP Clubs in Florida)

Do you have other qualifications? Tell us what is unique about you that is a great addition to the team.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let's start with a strong foundation - You want it, we have it:

• Annual bonus based on the company's financial results

• Generous paid time off

• 401k offering with a dollar-for-dollar match

What about some feel good extra perks:

• Flexible work schedule for eligible positions

• Holiday shutdown between Christmas and New Years

• Educational resources and growth opportunities

• Discount on BRP products

WELCOME TO BRP

We're a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 16,500 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination; It's about the journey.

BRP US Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, disability status, veteran status, age, or any other status protected by applicable law.

If you have a disability and would like to request an accommodation to apply for a position, you may contact us at careers.us@brp.com.