Community Food Pantry Associate

• Manage large daily volume of food pantry visitors and ensure organized entry into food pantry
• Exercise effective line management to ensure visitors maintain respectful behavior towards each other and staff
• Communicate requirements of intake process clearly and thoroughly to visitors ahead of registration
• Support the intake process by guiding visitors through check in and entering their information accurately into the digital intake system. Answer visitors' questions and maintain a calm, friendly atmosphere
• Support multilingual visitors by offering translation help to ensure they fully understand available food options
• Ensure all visitors receive the appropriate food items in an organized and timely manner within a fast-paced environment
• Respond to dietary needs and preferences by offering safe and appropriate substitutions while maintaining fairness and inventory accuracy
• Monitor inventory levels throughout distribution periods and proactively inform supervisor of quantities to prepare for restock plans to prevent shortages
• Help receive and unload incoming food deliveries, ensuring products are handled safely and stored promptly
• Coordinate with delivery drivers to guide parking logistics and direct proper placement of goods to streamline unloading and storage

• 1-3 years of customer-facing work experience is required. Experience working with the public or in community-facing roles is preferred

• Frequently lifting and carrying objects weighing up to 50 pounds
• Frequently reaching and grasping objects at, above and below shoulder level
• Frequently stooping and bending, sitting and standing
• Regularly grasping and fine manipulation with hands

• Customer service and rapport-building
• Clear, effective, and open communication
• Collaborative teamwork
• Empathetic, patient, respectful, and culturally aware
• Second language proficiency preferred
• Foundational computer skills, including data entry and software navigation preferred

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.