Quality Control Specialist

POSITION: Quality Control Specialist

Position Summary:

At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity.The Quality Control Specialist performs detailed quality control reviews of deposit account maintenance, onboarding documentation, and system updates across retail, commercial, and digital accounts. The role validates documentation completeness and alignment with established policies and procedures, escalates discrepancies, and supports adherence to regulatory and internal control standards. This position partners with teams across the bank to ensure accurate records and timely resolution of documentation issues.

Key Result Areas:

* Responsible for performing daily analysis of data entry and file maintenance for all deposit system applications and accounts. Maintain adherence to policy and procedures ensuring accuracy and appropriate authorization for changes when necessary. Escalate discrepancies, errors, potential issues, and escalate recommendations for resolutions. Maintain effective controls by ensuring operational functions are performed in accordance with Bank policies and procedures. When required, prepare and send confirmations of changes following established policies and procedures.

* Perform quality control reviews of retail, commercial, and digital deposit account documentation and system maintenance updates to ensure accuracy and policy adherence.

* Identify missing documentation, incomplete documents, data entry discrepancies, or inconsistencies and coordinate the tracking and weekly reporting of findings to ensure items are cured within defined timeframes and are aligned with regulatory standards, policies, and procedures. Work closely with the business lines to address questions, review resubmissions, and confirm required documentation is obtained and retained in accordance with policy and resolve findings. Where necessary, escalate to management or business partner leadership for resolution.

* Index records received by business lines through Cambridge Savings Bank's digital archival system, ensuring accurate data entry and quality control of documentation.

* Receive, open, and distribute mail to appropriate team members and departments. Review and process returned mail while ensuring adherence to established procedures. Remove and add mail holds and verify address restrictions.

* Work collaboratively with departments across the bank while ensuring duties are performed according to established policies and procedures and in compliance with regulatory requirements. Adhere to controls, risk management measures, and prevent operational losses.

* Prioritize and complete tasks and assignments within assigned deadlines.

* Perform additional duties as required.

Qualifications:

* High school education.

* 3-5 years' experience in retail banking with bank operations experience preferred.

* Strong analytical, organizational, people skills, and attention to detail.

* Strong communication skills to include both written and oral.

* Computer skills including Word, Outlook, Excel, Teams etc.

The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities, the inclusion of which would be in conformity with the major purpose of this job.

Location: Hybrid/Waltham, MA Salary Range: $26 - $33.75/hr

The reasonably estimated salary for this role at Cambridge Savings Bank ranges from $26 - $33.75/hr. Cambridge Saving Bank will determine actual compensation for the role based on factors including, but not limited to, the successful candidate's skills, qualifications, and experience. In addition, Cambridge Savings Bank offers a wide range of comprehensive and inclusive employee benefits for full-time roles including healthcare, parental planning, mental health benefits, performance bonus opportunities, a 401(k) plan and match, flexible time off, and others.

Visa Sponsorship: Cambridge Savings Bank is unable to sponsor or take over sponsorship of an employment visa for this role at this time.

About Cambridge Savings Bank:

Cambridge Savings Bank is a full-service banking institution with over $7 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. To learn more about how we can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370.