The Clinic Urgent Care (UC) and Nurse Connect Manager - RN is responsible for providing supervision and leadership to patient care team staff in the UC Department. The UC/Nurse Connect Manager has responsibility for the day to day operations of the UC patient care team and for working collaboratively with the Urgent Care Clinical Medical Director. The position supervises daily staffing, customer service, and financial performance of the clinic. The Clinic Manager also functions as a resource person for other department managers and staff in addressing various operational issues within the clinics. Additionally, the UC and Nurse Connect Manager has responsibility for the day to day operations of the Nurse Connect program and provides leadership, oversight, supervision, guidance, and evaluation of nursing staff performance for the Nurse Connect staff.
GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. In dedication to the health and well-being of our employees, we offer a comprehensive benefits package that includes health and dental insurance, along with paid short-term disability, long-term disability, and life insurance. Additional benefits include a flexible spending account, employee assistance programs, tuition reimbursement, pet insurance, eyewear discounts, and more. Check us out by clicking on Many Talents, One Mission! The Benefits of Working at GHC-SCW.
JOB SPECIFIC QUALIFICATIONS
- Bachelor's degree from an accredited college or university in Nursing, Health Care Administration, Business or relevant field or equivalent educational training with practice management is required.
- Preferred Master's degree in Nursing, Health Care Administration, Business or related health field
- Five (5) years of progressive management experience in a clinic practice setting is required. Experience in similar size/type of organization (managed care) is preferred.
- Valid Wisconsin Registered Nurse License required if a Registered Nurse.
- Preferred Lean certification or training.
- Possession of or eligibility for a valid Healthcare provider CPR/AED certificate is required. Employee must obtain certification within four (4) months of employment.
- Possession of a valid Wisconsin driver license with good driving record and/or ability to provide own transportation to various work locations, as required.
- Leadership and Ethics:
- Supporting and promoting the mission and strategic vision of GHC-SCW is required.
- Ability to work together with the Clinic Site Chief and Reception Team Leader to effectively manage the day-to-day clinic operation is required.
- Ability to support and create a positive team environment is required. Knowledge of the principles and practices of effective supervision and administration is required.
- Ability to maintain patient confidentiality is required. Knowledge of HIPAA requirements.
- Adhering to corporate compliance initiatives is required.
- Strong leadership, team building and project management skills
- Effectively communicating verbally, non-verbally and in written form is required.
- Ability to provide individual and small group problem-solving and guidance is required.
- Treating everyone with dignity and respect is required.
- Ability to work with a diverse staff and member population is required.
- Maintaining professional conduct and appearance within GHC-SCW and at sponsored activities is required.
- Ability to communicate and work effectively within the management team is required.
- Ability to identify and support leadership qualities and potential among nursing department staff and act as a resource and mentor to those identified is required.
- Systems Thinking and Decision-Making:
- Ability to consider impact on GHC-SCW members, community, staff and other GHC-SCW departments when making suggestions or decisions is required.
- Use of Lean methodologies and works in conjunction with teams to improve the quality of care through the collection, analysis and use of data for process improvement projects
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- Ability to collaborate with other departments, administration and partnered outside agencies is required.
- Ability to be resourceful and flexible in emergent situations is required.
- Demonstrated assessment skills are required.
- Basic understanding of physician practice management and clinic operations is required.
- Resource Utilization and Financial Accountability:
- Strong project management abilities are required.
- Excellent analytical skills are required, and fiscal responsibility.
- Demonstrated proficiency with Microsoft Suite (Word, Excel, and PowerPoint) is required.
- Ability to use and/or learn electronic medical record systems such as EPIC is required.
- Understanding of financial statements is required.
- Ability to prepare, monitor and control department budgets and clinic productivity is required.
- Ability to consider the financial impact (cost/benefit) in decision making is required.
- Ability to continuously monitor workflow to ensure prudent use of staff resources is required.
11. Quality Initiatives:
- Accountability for monitoring the professionalism, skill and teamwork of the assigned Patient Care Services staff in partnership with Site Chief is required.
- Understanding of the importance of practice standardization and workflows as they pertain to organizational efficiencies is required.
- The ability to promote and support change initiatives is required.
- Ability to facilitate teams and project maintenance is required. Excellent project management abilities.
- Understanding of project management fundamentals and importance of measurement in process change is required.
- Actively participating in quality projects by offering ideas and appropriate department resources required.
- Making decisions that continuously improve service to members (accessible, safe, efficient, and personalized) is required.
- Seeking opportunities to participate in organizational quality improvement initiatives is required.
12. Professional Growth:
- Participation in pertinent continuing education courses for professional development is required.
- Willingness to review new trends and techniques/update knowledge base is required.
13. Collegiality:
- Interacting with colleagues at all levels of the organization and in the community in a professional manner including co-workers, staff, providers, senior leadership and members is required.
- Contributing to a supportive and healthy work environment that is conducive to learning is required.
- Working closely with and communicating with other clinic staff to ensure timely and accurate clinic information is disseminated is required.
- Resolving interdepartmental problems, questions and issues as they arise, working in conjunction with appropriate parties is required.
- Ensuring that assigned staff works collaboratively with all employees, providers and other customers required.
- Exhibiting a positive, supportive demeanor while working on projects and collaborative initiatives is required.
The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission, Vision, and Common Values (stated below) and is committed to promote these values in behavior and attitude.
Our Mission Statement: We partner with members and the communities we serve to maximize health and well-being.
Our Vision: As a local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we serve.
Our Values
- We are a not-for-profit Cooperative
- We are member-centered
- We are equitable and inclusive
- We are quality-driven
- We are innovative
- We are community involved
We believe:
Healthcare is a human right.
In treating all people with dignity and respect.
There is strength in diversity.
Equity celebrates our humanity.
We are better together.
Group Health Cooperative of South Central WI
dental insurance, life insurance, flexible benefit account, tuition reimbursement
Mar 12, 2026