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Customer Service Assistant (59920)

Walsworth
United States, Missouri, Marceline
Mar 13, 2026
Description

Job Summary:

As a Customer Service Assistant, you will ensure that all jobs are expedited through production in a timely fashion and provide additional support to Customer Service Representatives to handle increased sales volume.

Essential Functions:



  • Responsible for inputting job information into the AS400 with the involvement of the CSR.
  • Provide coverage for CSR's during customer visits, press okays and time away from the office.
  • Learn all necessary department functions to expedite work through the departments.
  • Provide impositions for customer layout.
  • Review job specifications and make the necessary adjustments on stock for sheet utilization due to size and quantities.
  • Work with the scheduling department to provide the necessary information for customer needs.
  • Work with purchasing in advance to orders arriving to ensure stock availability and possible options.
  • Handles special ordering of cartons (boxes for books).
  • Preload jobs with scheduling at the request of the sales representative.
  • Work with CSRs on variances in jobs can be billed in a timely manner.
  • Maintain samples library and requests from sales representatives.
  • Respond to Pardots (requests/comments/concerns from outside people)
  • Attend planning meetings with members of management to ensure jobs are planned accordingly.
  • Update and improve standard operating procedures (SOPs).
  • All other duties as assigned.


Knowledge, Skills and Abilities



  • Ability to handle multiple tasks and projects.
  • Ability to remain organized and self-directed in a fast-paced environment.
  • Ability to work in a team environment.
  • Requires a very high level of attention to detail.
  • Maintain professionalism when speaking internally and externally with other team members and customers.
  • Ability to interface with a variety of individuals or groups on a frequent basis.
  • Ability to work with limited direction and supervision, while demonstrating good judgment and strict confidence.
  • Ability to learn computer applications as necessary for the position.
  • Must successfully complete any training or certification courses required to support or strengthen position.
  • Ability to read, interpret and follow verbal and written instructions, work procedures and other related materials.
  • Excellent verbal and written communication skills including strong customer service skills.
  • Must communicate appropriate information accurately and clearly as needed.
  • Demonstrated advanced proficiency with MS Word, Excel, Outlook and Windows based databases.
  • Excellent organizational, project management and time management skills.
  • Ability to work overtime and weekend schedules during peak production periods.


Minimum Requirements:



  • High School Diploma or equivalent and one year customer service-related experience.
  • Knowledge of the AS400 preferred.

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