Principal Digital Transformation Consultant

As a Principal Digital Transformation Consultant, you will lead strategic workplace modernization for enterprise customers while also acting as a forwarddeployed technical leader during early deployment and MVP phases. You combine executivelevel advisory, solution architecture, and handson technical orchestration to accelerate timetovalue across Lenovo DWS, DaaS, and Lenovo xIQ. You will embed with lighthouse customers to run discovery, shape roadmaps, configure early experiences, prototype automation or telemetry patterns, and ensure customer value is realized rapidly. You will bridge business strategy, product thinking, and pragmatic engineering execution, guiding programs from blueprint MVP pilot scale steady state.

Key Responsibilities

Strategy, Value Advisory & Executive Leadership

- Lead Csuite and VPlevel strategy workshops to align vision, value drivers, AI adoption priorities, and operating model shifts.

- Build boardready business cases and P&L models quantifying TCO, OpEx/CapEx mix, costtoserve improvements, productivity lift, and experience impact.

- Translate AI/automation, UEM, and collaboration programs into investment theses and risk narratives for executives.

Forward-Deployed Engagement & Early Value Realization

- Embed with customers during early engagement to drive handson discovery, process validation, and rapid prototyping.

- Build or orchestrate lightweight integrations, automations, telemetry mappings, and xIQ insights needed to achieve the first measurable outcomes.

- Configure early deployment patterns across provisioning, xIQ dashboards, automation rules, or experience telemetry readiness.

- Own the first working version of the solution in partnership with SAs, delivery, and product.

- Ensure early value milestones (e.g., MTTR reduction, automation coverage, Autopilot/UEM readiness) are achieved quickly.

GTM Leadership & Customer Journey Excellence

- Drive endtoend customer journeys from assessment blueprint MVP scale steady state.

- Partner with Sales, Offering, and Marketing to craft value narratives and pursuit strategies.

- Mentor pursuit teams and raise winrates through improved storytelling, qualification, and solution strength.

AIEnabled Operating Model & HITL Governance

- Create hybrid AI + human operating models with clearly defined HITL touchpoints, safety constraints, and governance.

- Define escalation paths, decision boundaries, and quality guardrails for predictive and agentic automation patterns.

- Prioritize AI and automation use cases, guiding rollout into proactive support and selfheal scenarios using Lenovo xIQ.

Deep Process Discovery & FDEDriven Product Goal Creation

- Run handson discovery using workshops, telemetry, analytics, and frontline shadowing.

- Translate discovery insights into product goals, user stories, and measurable outcomes.

- Shape MVPs, automation packs, and roadmap increments with DWS, xIQ, and Offering teams.

- Validate hypotheses through customerembedded prototypes and pilots.

Solution Architecture & HandsOn Orchestration

- Convert business outcomes into endtoend architecture across DWS, DaaS, UEM/Autopilot, collaboration, security, and modern support.

- Act as forwarddeployed orchestrator during MVP: configure telemetry, align identity/security, tune automation rules, validate xIQ dashboards.

- Partner with architects and delivery to ensure feasibility, scalability, and optimization.

Program Governance, Change Leadership & Value Tracking

- Establish program governance with milestones, KPIs, risks, and dependencies.

- Lead stakeholder communications, executive updates, and operational readiness.

- Track value realization throughout MVP pilot scale.

Product Management Mindset & Reusable IP Creation

- Operate with productowner discipline for AI/ML platforms and automation at scale.

- Manage backlog, MVP scope, pilot feedback loops, and release cadence.

- Convert customer patterns into reusable IP-frameworks, automation packs, telemetry templates.

Required Qualifications

• AI & Automation: Practical knowledge of Predictive AI, Generative AI, and Agentic patterns; proven ability to frame use cases, risks, and controls for executive decision making.
• 10-15 years managed services within Big 4 or Large Global Systems Integrators
• 5+ years leading complex, multi tower transformation programs with executive visibility

Desired Qualifications

* Financial Acumen: Strong command of business case development, P&L impact modeling, TCO/ROI, and cloud economics; ability to map IT investment to business value.

* Workshops & Co Creation: Exceptional facilitation skills (discovery, value, design, governance) with a record of co creating roadmaps and gaining stakeholder alignment.

* Solution Depth: Hands on familiarity with modern deployment, UEM, collaboration, identity/security, DEX/experience analytics (Lenovo xIQ or equivalent), and service desk modernization.

* Product Mindset: Experience owning the lifecycle of a complex, data intensive enterprise product (AI/ML platform or large scale automation preferred).

* Industry Exposure: Direct experience in healthcare, retail, and/or telco, with ability to adapt patterns to domain outcomes.

* Communication: Outstanding executive storytelling, negotiation, and written/verbal communication across business and technical audiences.

* Leadership: Mentors senior consultants/architects; influences cross functional teams; collaborates across Sales, Offering, Delivery, and Partners.