Coordinator (Wasilla)

ENSTAR is on a mission to deliver safe and reliable natural gas to Alaskans. If you share our passion for these values and are eager to make a meaningful impact, we invite you to join our dedicated team.

What You Will Do:

As a Coordinator (Mat-Su) you will play an essential role within our Wasilla Customer Service department, reporting to the Northern Division Service & Marketing Supervisor. Your responsibilities will include, but are not limited to:

• Perform clerical functions necessary to complete work in the areas of Customer Service, Credit, Marketing, Service, Dispatch, Distribution, and Warehouse.
• Respond to customer questions, requests, and problems regarding:
  
  
  
  • Change-in-service.
  • Service calls.
  • Payment arrangements.
  • Collection and billing of deposits.
  • Customer account adjustments.
  • Service line and main extension contracts/deposits.
  • Information on area wide gas availability.
  
  
  
  
• Assist with distribution paperwork.
• Perform cashier duties; accept payments, perform cash entry and balancing.
• Answer calls in the customer service phone queue.
• Radio dispatch personnel.
• Assist with reviewing locates and following up on To-Dos
• Work in a constant state of alertness and in a safe manner.
• Perform general office duties.

What You Will Bring:

• High School Diploma or equivalent.
• One year of customer service experience.
• One year of administrative work experience.
• Experience in utility industry preferred.
• Must possess a valid Alaska Driver's License and be qualified to operate a vehicle under the conditions of the ENSTAR's Driving Policy.
• Ability to pass a drug, background, past employment, and driving record screening.

Preferred skills and qualifications:

• Good verbal and written communication skills and ability to interact with individuals within and outside of the company.
• Ability to learn and understand ENSTAR's Standard Operating Procedures (SOPs).
• Ability to operate a computer, proficiency in Microsoft Office Suite, and ability to learn new software programs.
• Possess:
  
  
  
  • Attention to detail.
  • Basic clerical/administrative skills.
  • Good customer service skills (in person and via phone).
  
  
  
  
• Ability to work in a fast paced multi-task environment.
• Ability to meet attendance requirements.
• Ability to respond to emergency situations.
• Ability to work as a team and as an individual contributor.
• Ability to type 40 wpm.

If you meet most but not all of the position's qualifications, you are still encouraged to apply.

What We Will Provide:

ENSTAR is committed to your professional development and your overall health and safety. When you join our team, here is what you can expect:

• Comprehensive health, dental, prescription, and vision benefits
• 401(k) plan with generous company contribution
• Insurance coverage for Life, AD&D, and Long-Term Disability
• Employee Assistance Program
• Education Assistance Program
• Wellness Program
• Generous leave policies
• A safety-centric culture

Inclusive Workplace:

At ENSTAR, we are dedicated to an inclusive workplace that celebrates the unique strengths, perspectives, and experiences of all our employees. We believe that our differences empower us to become a stronger team, leading to better decisions, innovation, and business results.

Ready to Join Us?

If you are eager to be part of our team and make a difference in the energy industry, please apply via ApplicantPro at: https://enstarnaturalgas.applicantpro.com/jobs/. Qualified applicants who wish to be considered for the above position must submit a completed, signed application via ENSTAR's online application system at www.enstarnaturalgas.com under Career Opportunities.

The statements contained in the job description are intended to describe the general nature of tasks and responsibilities. It is not intended to be an exhaustive list of all job duties assigned. Other duties will be assigned as appropriate.

Equal Opportunity Employer, including veteran and disability

For more information, contact Monica Henning in Human Resources at 907-334-7656.