New

IT Helpdesk Support Specialist

University of Georgia

retirement plan

United States, Georgia, Athens

Mar 13, 2026

Posting Details

Posting Number	S14867P
Working Title	IT Helpdesk Support Specialist
Department	ENGR-Information Technology
About the University of Georgia	Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
About the College/Unit/Department	The College of Engineering at the University of Georgia is one of the fastest growing programs at UGA and one of the fastest growing public colleges of engineering in the nation. Since our founding in 2012, enrollment in the College of Engineering has grown to over 2,400 students. Students and faculty alike are attracted to our setting in a comprehensive, land-grant, research institution that's consistently ranked among the 20 best public universities in the nation. Our rapidly expanding engineering program focuses on opportunities for learning, discovery and innovation at the confluence of disciplines.
College/Unit/Department website	https://engineering.uga.edu/
Posting Type	External
Retirement Plan	TRS
Employment Type	Employee
Benefits Eligibility	Benefits Eligible
Full/Part time	Full Time
Work Schedule
Additional Schedule Information	This position is full-time and standard university business hours are 8am-5pm. This position will work on the main Athens campus.
Advertised Salary	$38,000-$41,000; based on experience
Posting Date	03/12/2026
Open until filled	Yes
Closing Date
Proposed Starting Date	04/26/2026
Special Instructions to Applicants	In addition to your UGA Jobs application, please upload: CV/Resume 3 Professional references with contact information
Location of Vacancy	Athens Area
EEO Policy Statement	The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu).
USG Core Values Statement	The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title	Customer Service Rep II
FLSA	Non-Exempt
FTE	1.00
Minimum Qualifications	High school diploma or equivalent and 2 years of related experience
Preferred Qualifications	Customer service experience Experience working with Windows 11 and Mac OS
Position Summary	The IT Helpdesk Support Specialist will perform non-exempt level information technology work supporting the faculty, staff, and students at the College of Engineering. This role will interact with a wide array of faculty, staff, and student clients in person, email, and will be the first point of contact in the IT ticketing system. This position will be asked to balance a list of competing tasks and to prioritize and triage Helpdesk support tickets. Strong communication, critical thinking, analytical, and troubleshooting skills will be necessary for success. This position will serve as a first impression of the IT department to the faculty, staff, and students of the College of Engineering. Professionalism and customer service skills are paramount. This position may involve acquiring additional certifications or training to accomplish some tasks.
Knowledge, Skills, Abilities and/or Competencies	Extensive experience with Windows 10 / Windows 11 Experience with Mac OS, IOS, and Android Experience with in-person and remote IT support Excellent written and verbal communication skills Works well with other team members Experience with network printers Extensive experience with Microsoft Office Experience with Microsoft 365 Working knowledge of Microsoft Teams Working knowledge of IT equipment
Physical Demands	Typical office environment. May need to lift equipment up to 50 lbs. Driving as needed to perform job-related duties.
Is driving a responsibility of this position?	Yes
Is this a Position of Trust?	Yes
Does this position have operation, access, or control of financial resources?	Yes
Does this position require a P-Card?	No
Is having a P-Card an essential function of this position?	No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?	Yes
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)	Yes
Credit and P-Card policy	Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy	Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities	Client Services - Prioritizing given requests, projects, and tasks, along with documenting status of requests via RT ticketing system. Providing technical assistance to all users, either in person or via a remote connection. Resolving Tier support requests and assisting other IT staff with Tier 2 / Tier 3 support requests. Coordinating with staff and faculty to surplus old inventory.
Percentage of time	60

Duties/Responsibilities	Technology Build and Development Imaging new computers and deploying new equipment for faculty, staff, and students.
Percentage of time	25

Duties/Responsibilities	Monitor and Assign New Support requests via RT Ticketing System
Percentage of time	10

Duties/Responsibilities	Other duties as assigned
Percentage of time	5