New

Surgical Scheduler, Gastroenterology

Cooley Dickinson Medical Group
United States, Massachusetts, Florence
Mar 13, 2026
Summary Under direction, receives incoming communication and online requests from both patients and referring providers interested in accessing care. Performs patient registration, and scheduling processes. Ensures that patients, referring providers and other customers receive timely, efficient and high-quality service. Does this position require Patient Care? No Essential Functions -Coordinates the registration and scheduling for new patient appointments. -Documents all patient demographic, medical, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of getting a hospital registration number and scheduling an appointment. -Answers telephone, triages calls, and takes accurate and detailed messages using professional and courteous customer service techniques. -Provides basic information and instructions to patients regarding the practice and Hospitals across the enterprise. -Obtains all patient information required by the providers prior to an appointment. Ensures that the medical records are available to all health care providers. -Completely and accurately transcribes call, referral and scheduling information in multiple systems. -Provides excellent customer service to both internal and external customers of the Mass General Brigham Hospitals and ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians. -Maintains confidentiality and privacy consistent with HIPAA guidelines. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Customer service work experience, specifically in a contact/call center environment 0-1 year required and Experience in a medical office or health care setting, with Epic experience 0-1 year preferred We are looking for well-rounded customer service professional to join our collaborative surgical scheduler team! Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.