Desktop/Tech Support

Job Title- Desktop/Tech Support

Location: Position requested for the Greater West Palm Beach Area
Key cities: Boca Raton, Boynton Beach, Cape Canaveral, Delray Beach, Hobe Sound, Melbourne, Palm Beaches, Port St Lucie, Stuart and Wellington

PR - $34.00 - $36.62 hourly on W2

JOB SUMMARY

Description:

Required Skills and Experience

• Clear verbal and written communication.
• Ability to explain technical issues in non-technical terms.
• Active listening to understand customer concerns fully.
• Showing patience and compassion, especially during stressful situations.
• Taking time to walk users through solutions step-by-step.
• Problem Solving
• Ability to perform Root Cause Analysis
• Proficient Windows and Mac troubleshooting and support
• Mobile device configuration, operation, and troubleshooting skills
• Basic network troubleshooting and support
• Basic hardware troubleshooting
• MS 365 knowledge including CoPilot and AI technology
• Thinking critically to diagnose and resolve issues efficiently.
• Being resourceful and creative, working with the larger team when standard solutions don't work
• ServiceNow and Ivanti experience a plus
• High level of emotional intelligence
• Adjusting to different personalities, technical skill levels, and unexpected challenges
• Learning new tools and technologies quickly.
• Prioritizing tasks effectively, especially when handling multiple support tickets.
• Meeting deadlines and managing expectations.
• Experience working with processes and procedures in a large organization preferable
• Working well with other technicians, departments, and vendors.
• Flexible and well organized
• Growth mindset
• Able to lift 50 lbs. unaided
• Reliable transportation
  

  Position requested for the Greater West Palm Beach Area
  Key cities: Boca Raton, Boynton Beach, Cape Canaveral, Delray Beach, Hobe Sound, Melbourne, Palm Beaches, Port St Lucie, Stuart and Wellington. Use of personal vehicle with mileage reimbursement.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.