UMD Stores - Computer Corner Assistant

Bargaining unit consideration begins on 3/12/26 and ends on 3/19/26
* $24.14 - $26.00
* Monday to Friday, 8 am to 2:30 pm
* This is a 30 hour per week, 12 month position

This position supports the UMD Stores with all aspects of the Computer Corner Department. Duties are primarily in the areas of customer service and buying support. A customer service mindset, problem resolution focus and strong attention to detail are key attributes for success in the role. As a technology resource for university staff and students, building and maintaining positive relationships across the campus is a must.

Key Responsibilities

Customer Service - 50%
* Provides excellent customer service meet the needs of students, faculty and the UMD staff.
* Consistently demonstrates awareness of the customer in actions, priorities, and decisions.
* Product display and selling floor recovery
* Assist students and university staff in choosing right computer and related product to meet their needs
* Keep students and university staff informed of order status
* Resolve problems and inquiries in a direct, courteous, and timely manner.
* Fielding computer repair questions and redirecting customer to ITSS or appropriate hardware/software provider.

Computer Corner Buying Support - 30%
* Develops a high competency with software used in the department (MBS, vendor sites, Google Suite, MS Suite)
* Identifies product opportunities in small electronics and technology accessories through market research
* Product ordering support for Computer Corner product offering
* Online computer order processing and ordering
* Computer warranty management
* Price change and inventory adjustment processing
* Responsible for shipping, receiving, and stocking of computer corner

Other - 20%:
* Builds and maintains strong relationships with Faculty and staff regarding their department technology needs.
* Assisting UMD Stores with in-store technology including but not limited to the purchase, setup and configuration of registers, printers, and department computer hardware.
* Customer Service Desk and Cashier coverage as needed
* Trains and guides on-call and student workers.
* Annual inventory support
* Attend quarterly ITSS/UMD Stores meeting
* Any other duties as assigned

Qualifications
* High School Diploma/GED plus four (4) years of related office experience. Training/education may be substituted for some of the years o experience. Computer experience required. Specific knowledge/skills may be required.

Knowledge, Skills & Abilities
* Experience using various software solutions (e.g., MS-Excel, email, etc.).
* Ability to lead by example, make sound decisions, act on ideas, and demonstrate professionalism.
* Excellent interpersonal skills.
* Excellent written and verbal communication skills.
* Growth mindset

Physical/Other Requirements
* Work varied hours/days as business dictates
* Able to reach, push, pull, stand, squat and bend for up to 8 hours or longer as necessary.
* Able to operate and use all equipment necessary to run the course materials department.
* Able to move or handle merchandise throughout the store weighing up to 50 pounds

Pay Range: $24.14 - $26.00 per hour; depending on education/qualifications/experience

Time Appointment: 75% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• The University offers a comprehensive benefits package that includes:
• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

University of Minnesota, Duluth (UMD)

The University of Minnesota, Duluth (UMD) consistently ranks among the top Midwestern, regional universities in U.S. News and World Report's "America's Best Colleges" issue.

Overlooking Lake Superior, UMD provides an alternative to both large research and small liberal arts environments and attracts students looking for a personalized learning experience on a medium-sized campus of a major university. A firm liberal arts foundation anchors a variety of traditional degree programs, as well as professional and graduate students that draw on UMD's many research institutes and labs.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).