Help Desk Technician

Genesis10 is currently seeking a Help Desk Technician for a contract position with a Major Financial Services Company located in Milwaukee, WI. This is a contract opportunity.

Compensation: $15.00 - 17.00 per hour.

This role involves providing omni-channel technical support in a fast-paced, high-pressure environment for both home office and field-based customers. The successful candidate will use their knowledge of PC, mobile device, hardware, and software configurations to resolve technical issues and support a constantly evolving technology environment.

Responsibilities:

• Use knowledge of PC, mobile device, hardware, software configurations, operating systems and LAN to resolve technical environment issues and provide implementation support
• Provide omni-channel technical support (Home Office and Field) while multi-tasking (e.g. two simultaneous chat windows) and/or prioritizing efforts as needed
• Perform initial client experience consultation including applying functional/technical knowledge for problem/issues analysis and using software tools to develop solutions and test fixes
• Seek more sophisticated assignments and issue resolution to gain experience in becoming a multi-functional technical domain specialist
• Identify process/service improvement ideas with a continuous learning and improvement mentality
• Establish good interpersonal relationships with internal and external teams and participate in temporary project/support assignments as needed
• Leverage experience, existing communication channels, and knowledge management to execute the process and resolve issues

• Associate's or Bachelor's degree in Computer Science, MIS or related field OR a significant amount of directly-related work experience
• Minimum of 2 years of technical Help Desk experience
• Advanced knowledge in computer, mobile device hardware, and software troubleshooting, including proficiency in using software support tools
• Demonstrates strong customer service skills, verbally and in writing
• Strong oral and written communication skills, including the ability to quickly establish rapport
• Strong analytic and problem-solving skills
• Initiative and motivation to include willingness to share feedback to drive process improvement
• Keen attention to detail including proficiency in concise and understandable ticket documentation
• Ability to adapt to changing needs of the business

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website www.genesis10.com.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.