New

Sales System Analyst

HEI Hotels & Resorts
life insurance, vision insurance, 401(k)
United States, Connecticut, Norwalk
101 Merritt 7 (Show on map)
Mar 13, 2026
About Us HEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview The Sales System Analyst is responsible for being the first responder in any system generated leads. The position will receive, qualify, and respond to leads and communicate booking information to the property sales contact. Essential Duties and Responsibilities: Monitors assigned hotels' sales systems for incoming leads generated. Responds to sales system integrated leads within one hour of lead generation with copy to property sales contact. Creates booking in appropriate sales system and communicates booking information to property sales contact. Records lead information in shared lead log for property sales contact to review and update throughout booking lifecycle. Contributes to or produces additional reporting for analysis of lead conversion or response time tracking. Reports status of leads via lead log to Sales System Manager and corporate leadership. Contributes to daily and weekly activities within Sales Systems Support team as assigned by Sales System Manager. Qualifications: Education and Experience High School Diploma or equivalent is required. Bachelor's Degree in related field preferred. Must possess intermediate computer skills experience. A minimum of 2 years of intermediate hotel sales system (CI, Delphi.fdc) experience in a sales or event management-focused position is preferred Knowledge, Skills and Abilities Must demonstrate proficiency in hotel industry sales and catering software (Delphi.fdc, CI/TY) Must demonstrate proficiency in Microsoft Office products, specifically Excel and Word, as well as Google Suite products, specifically Google Docs and Google Sheets Compensation Salary Range: $60,000.00 - $65,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.