Director, Future Field Engagement Strategy - Capabilities

Job Description Summary

Job Description

Key Responsibilities:

• Shape and articulate a bold, futurefocused vision for field capabilities that supports Novartis' transformation and longterm growth.
• Design and evolve a scalable, adaptable capability framework that defines the skills, behaviors, and mindsets needed for success in modern and emerging engagement models.
• Partner across commercial, brand, medical, and field teams to ensure capability priorities are fully aligned with business strategy and enterprise objectives.
• Translate organizational needs and market dynamics into clear, actionable capability recommendations that resonate across stakeholders.
• Champion innovative approaches to capability building, drawing on digital learning, experiential pilots, and leading external practices.
• Identify and validate future skills through pilots, benchmarking, and continuous scanning of industry and competitive trends.
• Develop and maintain a clear capability roadmap that guides what to build, enable, and prioritize over time.
• Define practical tools, resources, and frameworks that support the adoption and sustainment of new capabilities across the organization.
• Establish meaningful metrics and feedback loops to assess capability adoption, proficiency, and business impact.
• Use insights from performance and adoption data to continuously refine capability strategy and maximize organizational readiness.

Essential Requirements:

• Bachelor's degree required from 4-year college or university.
• 10+ years' experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams. We also welcome candidates from other complex environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, technology, or B2B sectors.
• Demonstrated success building futureready capability strategies and longterm roadmaps that enable enterprise transformation.
• Deep experience designing and activating capability frameworks for large, customerfacing or fieldbased organizations.
• Proven ability to translate business strategy into clear, actionable skills, behaviors, and operating models that support evolving roles and engagement models.
• Strong understanding of modern customer engagement approaches, including accountbased models and the dynamics of healthcare or similarly complex B2B environments.
• Experience leveraging data, market insights, and external best practices to inform capability priorities and drive meaningful impact.
• Exceptional communication and influence skills, with a track record of leading change and partnering effectively across matrixed organizations.

Desirable Requirements:

• Advanced degree (MBA, MS, PharmD, PhD), with experience leading transformation or capabilitybuilding initiatives within consulting, startup, or largescale enterprise environments, with exposure to modern customer engagement or field models across global or multimarket settings.
• Demonstrated ability to foster innovation, agility, and continuous improvement by integrating digital, experiential, and blended learning approaches into capability strategies.

Novartis Compensation Summary:

The salary for this position is expected to range between $185,500 and $344,500 per year.

The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.

US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to us.reasonableaccommodations@novartis.com or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Salary Range

Skills Desired