Lead ESS Installation Technician

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute:

The Lead ESS Installation Technician is responsible for performing a wide variety of installation duties on technology projects for our clients, as well as leading and overseeing the work of other installation technicians at the work site.

This role requires coordination with project management, field superintendents, and others to understand project roles, interpret drawing packages, and execute system installation including rack buildouts, panel terminations, device IP configuration, testing, and troubleshooting.

What You'll Do:

• Lead and oversee ESS Installation Technicians while performing installation duties.
• Know and understand the BOM and material requirements for each job.
• Maintain the project timeline for device installation and head-end work.
• Communicate timeline risks to the Site Supervisor promptly.
• Take ownership of job schedules and assigned workload.
• Prioritize tasks effectively and manage multiple responsibilities.
• Maintain daily communication with the Site Supervisor.
• Identify drawing or matrix issues and escalate quickly.
• Report missing or defective equipment immediately.
• Assist with inventory maintenance (including OneNote tracking).

Maintain OneNote records including: work accomplished with technicians/trades, project issues, site readiness, inventory updates, and redlines/RFIs if required.

Communicate needs for assistance or guidance on technical or labor-related issues. Support technicians with installation questions and troubleshooting.

Complexity:

This technician level performs tasks independently on client sites and coordinates with clients, contractors, and subcontractors. Often serving as the senior field supervisor, this role requires leadership, technical expertise, and strong communication skills.

Decision Making Authority:

This position frequently works independently and must make sound onsite decisions. While the Project Manager and Site Supervisor are available for support, the technician must act professionally and diplomatically with clients and key stakeholders.

Physical Demands:

Work may occur on active construction sites with required PPE. The technician may spend 50% or more of the day on foot, navigate ladders and stairs, and lift up to 40 pounds.

Safety:

• Maintain and wear appropriate PPE.
• Ensure hazards are identified and addressed promptly.

What You'll Bring:

Education & Certifications:

High school diploma or GED.

Preferred certifications or experience with Lenel OnGuard, Genetec, Avigilon, AMAG, S2, Honeywell, Software House, Bosch, DMP.

Required Skills/Qualifications:

• 3+ years of experience installing access control and surveillance systems in large commercial environments.
• Experience supervising others and providing constructive feedback.
• Ability to train and coach technicians to company standards.
• Previous experience operating scissor lifts, forklifts, boom lifts, and comparable powered industrial equipment.
• Ability to install, troubleshoot, and resolve issues for ACS, CCTV, and intercom systems.
• Experience reading construction drawings and coordinating across multiple trades.
• Proficiency using Teams, Outlook, OneNote, BlueBeam, Adobe Reader.
• Knowledge of project documentation including matrices, SRDs, UILs, JHAs, THAs, RHAs, RFIs, and redlines.
• Ability to maintain schedules and follow DIV28 Specifications for Quality Control (QC)
• Experience with Genetec, Avigilon, Lenel, AMAG, S2, Honeywell, Software House, Bosch, DMP.
• Mechanical retrofitting knowledge for door frames and electric hardware.
• Basic electrical theory knowledge (low-voltage, grounding, polarity, continuity, voltage drop).
• Ability to access network interfaces for controllers, cameras, intercoms, and switches.
• Ability to make PC admin-level configuration changes.
• Clean driving record and background check eligibility.
• Ability to obtain a passport and travel as required.