Patient Service Representative-Practice Float Pool

Description

Clerical/Administrative Support
Req #: 67732

For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Department:Southern Region Float Pool
Status:Part-Time

Schedule:Monday-Friday; shifts may vary between the hours of 7:00AM-5:00PM

Location:Float across up to 75 ambulatory offices within the Southern Region of Maine

About the Role

The Patient Service Representative (PSR) - MMC BID SAN plays a key part in creating a welcoming, supportive, and efficient experience for patients across our Southern Region ambulatory practices. As a valued member of the float pool, you will adapt to the needs of various clinic locations while ensuring high-quality administrative and patient-facing support.

Key Responsibilities

• Warmly greet patients and visitors, providing friendly and professional customer service
• Answer and route incoming telephone calls
• Schedule, cancel, and adjust appointments with accuracy and care
• Support daily clinic operations by performing general office and administrative tasks
• Collect, verify, enter, and monitor patient information
• Ensure compliance with all federal, state, and MaineHealth confidentiality policies
• Collaborate closely with clinical and administrative staff to support efficient patient flow

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High School diploma or GED preferred.
2. License/Certifications: Driver's license may be required.
3. Experience: Experience in a medical office and customer service preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Computer skills, effective cash collection skills.

Why Join MaineHealth?

As part of the Southern Region Float Pool, you will experience a dynamic and varied work environment that allows you to build skills across multiple specialties and clinics. This role is ideal for someone who values flexibility, enjoys learning new systems and workflows, and thrives on delivering exceptional patient service.

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org.

Additional Information

If you have questions about this role, please contact rebecca.rand@mainehealth.org