Manager, Program, Yoh

Day & Zimmermann Company
$70,880 - $106,320
United States, Pennsylvania
Mar 14, 2026
Job Description: Job Summary The Program Manager is responsible for Yoh Enterprise Solutions contingent workforce programs with clients. The Program Manager is tasked with overseeing the daily operations and strategic management of their designated account. The program manager will be responsible for identifying opportunities to increase sales and grow with client account. The program manager will be the day to day operation primary point of contact with client sponsors/hiring managers ensuring client satisfaction and balancing needs with overall Yoh Enterprise Solutions business objectives. The program manager may have direct reports depending on client size and scope. Responsibilities Lead the success of Yoh Enterprise Solutions operational client delivery for MSP programs by developing and maintaining client relationships through regular meetings with client Hiring Managers and client sponsors, encouraging feedback continuously. Engage and partner with DZX leadership and sales to introduce any new services to the client. Participate in developing client forecast/budget and monitor delivery according to plan forecast/budget. Responsible for developing customized operation SOP's for account. Contribute and facilitate Internal Account Reviews and Quarterly Business Reviews with clients. Provide reporting and analytics on service delivery measurements and client specific statistics to ensure client contractual requirements are being met. 30% Works with clients to ensure that the requisition process runs smoothly, including communicating the needs of the client to various suppliers, managing the scheduling of interviews, orientations and onboarding and offboarding of temporary workers. 30% Facilitate/Manage supplier relationships through close communication and collaboration. Conduct continuous analysis of Supplier performance utilizingSupplier Scorecard methodology. Monitor supplier performance against SLAs. Focus on continuous improvement of Supplier service delivery to ensure commitments to clients and suppliers are met. Collaborate with supplier management team to source suppliers with the necessary capabilities to provide service excellence. 20% Coach/train direct reports to assure their ability to deliver superior customer service. Clarify roles and responsibilities and hold team members accountable for service delivery excellence. Set goals. Guide and develop team members in support of individual career development. Establish objectives and conduct performance evaluation of individuals supporting the client. Participate in all relevant training programs available internally for business and professional development knowledge. 20% KSAs (Knowledge, Skills, and Abilities) Knowledge of HR best practices including, state/federal employment laws, coaching employee performance, and handling employee relation issues Excellent customer service and influencing skills Strategic thinking Experience managing groups on-site and remotely Experience working with VMS technologies and Microsoft Office (PowerPoint, Excel) Minimum Qualifications Bachelor's Degree in Arts/Sciences (BA/BS) Required 5+ years of professional experience with 2+ in a Managed Services environment Required Essential Functions Visual acuity (e.g., needed to prepare and analyze data, to transcribe documents, to view a computer, to read, to inspect objects, to operate machinery R (Regular) Pushing or pulling (e.g., using a part of your body to press against something in a downward or outward direction, or in a dragging or hauling motion) N/A Balancing (e.g., maintaining equilibrium when walking, climbing, crouching etc.) N/A Manual Dexterity (e.g., picking, pinching, typing, or other working that uses the fingers) R (Regular) Stooping (e.g., bending the spine at the waist) N/A Grasping (e.g., use of hand to apply pressure) N/A Reaching (e.g., reaching the arms or legs in any direction) N/A Feeling (e.g., perceiving an object's size, shape, texture etc.) N/A Lifting motion or lifting objects more than 0 pounds N/A Climbing (e.g., ascending/descending ladders, stair, scaffolding, ramps, pole etc. using feet and legs or hands/arms to climb) N/A Walking N/A Hearing R (Regular) Repetitive motions of any part of the body R (Regular) Talking R (Regular) Kneeling, crouching or crawling N/A Other N/A Capacity to think, concentrate and focus over long periods of time R (Regular) Ability to write complex documents in the [English] language R (Regular) Ability to read complex documents in [English] language R (Regular) Capacity to express thoughts orally (e.g., accurately, quick and loudly convey spoken instructions to workers) R (Regular) Capacity to reason and make sound decisions R (Regular) Other NA Ability to wear a mask, respirator, bullet proof vest, or other equipment N/A Ability to regularly perform all job functions at Company's office or work site N/A Ability to withstand environmental conditions (e.g., extreme heat or cold, grass, wind, sand, fumes, odors, gases, extreme noise, etc.) N/A Other R (Regular) Travel: Compensation and Benefits Compensation and Benefits- In compliance with this state's pay transparency laws, the wage range for this role is $70,880 - $106,320. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements).