Department Manager

As a Department Manager you'rebeat the forefront of creating excellentcustomer experiences that go beyond the expected.

With a passionate and dedicated team by your side, youwilllead with energy and purpose-setting the tone for a store environmentthat'snot only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

• Good knowledge of store operations & standards frompreviousexperience working in retail, preferably within a fashion environment

• Customer-Focused: You genuinely enjoy engaging withcustomersand lead by example inprioritizingtheir needstodelivergreatservice.

• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.

• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.

• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to providecleardirectionandconstructivefeedback when needed.

• Adaptability& Flexibility:Adaptable and responsive to changing priorities and customer requests.

• Comfortable working varied hours, including evenings, weekends, and holidays.

Preferable but not mandatory

• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.

• Analytical Thinking:Understanding of key retail KPIs and how to use them to drive performance.

• This is aFull Time Position.

Benefits:

We'recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities.As a member of our team,you'llenjoy a25% staff discount across all H&M Group brands-available both in-store and online.Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.You can read more about our H&M Incentive Programhere.

In addition to this, US-based colleagues also receive:

• Dental & Vision Plans

• 401 (k)

• Paid Time Off- including your birthday!

• Health Savings Account (HSA)

• Life & Disability protection

• Employee Assistance program (EPA)

• Commuter Benefits

• Pet Insurance

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.That'swhy we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.