Program Support Specialist

Location: Pacific Regional Medical Center (PRMC)
Citizenship: U.S. Citizen (required)
Employment Type: Contract

The TBI Program Manager provides administrative and program management support for the Traumatic Brain Injury (TBI) Program across PRMC Military Treatment Facilities. This position ensures coordinated patient care, compliance with DoD/DHA policies, and efficient clinic operations.

U.S. Citizen
• Bachelor's degree in Healthcare or Healthcare Management (no equivalency allowed)
• Proficiency in Microsoft Word and Excel
• Fluent in English; strong communication skills
• Ability to sit/stand for extended periods

No certifications, licensure, or board certification required beyond BLS if applicable.

• Manage the PRMC TBI Program and support ~4,820 administrative actions annually.
• Ensure smooth beneficiary checkin, scheduling, and follow-up coordination.
• Implement and monitor DoD, DHA, and MEDCOM TBI policies and procedures.
• Develop and maintain program Standard Operating Procedures (SOPs).
• Maintain communication with staff, leadership, families, and external agencies.
• Serve as primary point of contact for Automated Neuropsychological Assessment Metrics (ANAM) testing, including surge support for deployment-related assessments.
• Liaise with OTSG TBI Program Manager, VA, MTF Program Managers, and other military health partners.
• Conduct quarterly workload and productivity analyses and provide reports to the Designated Government Representative.
• Maintain DHA MEDIG compliance and update assessment materials.
• Track departmental training records and ensure required training completion.
• Ensure ANAM equipment functionality and coordinate with the Neurocognitive Assessment Branch.
• Support clinic safety, readiness requirements, and policy implementation.

• Strong organizational and communication abilities
• Ability to work independently in a fast-paced medical environment
• Familiarity with military healthcare preferred