New

Document Remediation Team Lead

Crawford Technologies

22 Depot Street (Show on map)
Mar 14, 2026
Provide the highest quality of products for customer delivery. The position is responsible for performing the day-to-day manual transcription work in our Potsdam DAS facilities. Responsible for ensuring customer client Service Level Agreements (SLA's) and document quality requirements are met. Responsible for answering questions related to document Remediation or QA. Responsible for serving as Manager's primary backup during time off. Application Deadline March 17, 2026 Department Accessibility-Digital Remediation Employment Type Full Time Location Potsdam, New York Workplace type Onsite This role's hiring manager: Cody Haley View Cody's Profile MAJOR DUTIES AND RESPONSIBILITIES Responsible for distribution of assignments to team members. Participate on internal and external customer calls as required. Provide answers to any customer questions as they relate to document remediation and/or QA. Provide accessible document support/training/expertise to new and existing members of the manual transcription team. Ensure all day to day manual transcription remediation required is completed to meet client Service Level Agreements (SLA's). Ensure all Quality Control processes and requirements are met. Ensure ongoing production quality proofing and ongoing transcription feedback to team members Assist as required with the manual transcription employee training plan. Maintain current knowledge of alternate format rules and guidelines in adherence to industry, governed, and Crawford Technologies standards. Capable of performing document transcription for all digital formats provided by Crawford Technologies (Accessible PDF, Microsoft Word, Microsoft Powerpoint, Microsoft Excel). Continue Remediation/QA responsibilities as required. Other duties as required. SKILLS & EXPERIENCE Excellent communication skills, both written and verbal. Excellent time management and relationship management skills. Excellent computer application skills such as Microsoft Word, Excel, PowerPoint etc. Excellent organizational skills with an ability to multitask. Must be self-motivated and able to work independently without close supervision. Must be able to meet fixed deadlines that are non-negotiable Possesses an understanding of QC procedures and an appreciation of their importance. Must be able to pass criminal checks for security. EXPERIENCE: Experience working in a busy office environment Previous position requiring direct communication with customers Experience with Accessible Documents optional EDUCATION: High school diploma or GED is required. What is in it for you? Competitive salary (Commensurate with experience and position) Excellent benefits Be part of a rapidly growing software company Prior to submitting an application/resume, review the job descriptions complete list of job duties and qualifications. We thank all applicants for their interest in joining our team. Those short listed will be contacted. Should you need any assistance in the application process, please contact csteinbock@crawfordtech.com. Note: This job description is to be used as a guide for accomplishing company and department objectives and is not intended and should not be construed to be an all-inclusive list of responsibilities, skills, efforts or working condition associated with a job. Management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary. About Crawford Technologies Crawford Technologies is an award-winning, global provider of high-value solutions for high-volume documents. The company has helped over 1,800 organizations around the world reduce costs, simplify processes, and streamline mission-critical transactional communications such as bills and statements across all channels and in all formats. CrawfordTech's suite of software solutions and services enables their clients to meet their own customers' rigorous demands for instantaneous access to information. Apply Now