Workers' Compensation Analyst

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INITIAL REVIEW DATE (IRD)

UC Santa Cruz jobs are posted until filled. All application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration. NOTE: Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested by the hiring team. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 03-30-2026

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The UCSC Office of Risk Services and Occupational Health supports the campus community by identifying, assessing, mitigating, and monitoring risks that could impact the institution's faculty, staff, students, operations, assets and reputation. The department recommends strategies to reduce or eliminate risks, and administers the university's insurance programs to facilitate maximum recovery from accidental losses. The UCSC Risk Services and Occupational Health Office advises the campus community through an enterprise risk management framework to provide a holistic approach to institutional risks. By strategically managing risk we can strengthen the campus safety culture, protect the campus community and support the university's mission by minimizing potential losses and ensuring compliance with applicable laws, regulations, and policies.

More information can be found at: https://riskservices.ucsc.edu/

JOB SUMMARY

Under the supervision of the Workers' Compensation and Occupational Disability Manager, the Workers' Compensation Analyst is a key member of the UCSC Office of Risk Services. This position provides support in implementing injury prevention programs and strategies to mitigate risk in the University's workers' compensation program. The Analyst coordinates assigned segments of the program and applies professional expertise to identify best practices and innovative solutions for risk reduction and claims management.

APPOINTMENT INFORMATION

Budgeted Salary: $85,550.00/year.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 007204 (ENTERPRISE RISK MGT ANL 3) - Grade 21

Travel: Never or Rarely

JOB DUTIES

40% - Workers' Compensation Case Coordination

• Provide support with work status reports and transitional return-to-work programs for assigned workers' compensation cases.
• Analyze complex loss areas and compile initial claims data; identify missing information; input essential data; prepare and send initial notifications; maintain confidential claim files.
• Assist in implementing risk control programs and strategies to prevent losses and reduce insurance premiums.
• Update emergency medical providers with workers' compensation billing data and contact information.
• Support administration of claimant DWC 1 forms and the workers' compensation medical prescription card program.
• Liaise with medical providers to obtain timely work status and treatment reports.
• Assist in analyzing complex loss claims data and metrics.

40% - Workers' Compensation Program Development and Delivery

• Assist in implementing preventative measures and injury prevention safety training to reduce workplace injuries.
• Target high-risk areas and frequent injury types to develop specialized programming.
• Conduct thorough risk assessments to identify hazards within the University.
• Develop and implement strategies to prevent injuries, including ergonomic adjustments, hazard mitigation, and safety protocols.
• Design and deliver ongoing staff and faculty training on best practices for injury prevention.
• Collaborate with high-risk departments to tailor safety initiatives to their specific needs.
• Monitor and evaluate the effectiveness of implemented measures and training programs using data-driven approaches.
• Provide detailed reporting on progress, including injury claim reductions and cost savings.
• Develop customer satisfaction surveys for training programs to evaluate effectiveness.
• Provide risk analysis support to Risk Services departmental programs.

20% - Risk Services Program Coordination and Support

• Provide risk analysis support to Risk Services programs, including Disability Management, Risk Control, and Driver Safety.
• Conduct risk assessments and identify high-risk areas across the University.
• Support Risk Services initiatives and help implement risk control programs and strategies to reduce compliance and litigation risks.

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area (e.g., as applicable Insurance or as applicable Human Resources) and/or equivalent experience/training.
• Substantive work experience in Workers' Compensation, insurance, risk management, Human Resources, or a related professional field.
• Demonstrated experience working in a confidential role involving sensitive data and coordination with third-party claims administrators and other external partners.
• Demonstrated comprehensive knowledge of Workers' Compensation claims management, including experience working with a third-party claims administrator, Workers' Compensation insurer, or large employer program.
• Knowledge of occupational disability management and return-to-work practices, including coordinating modified duty and workplace accommodation assignments.
• Strong interpersonal skills with a demonstrated commitment to customer service, active listening, professionalism, and effective collaboration.
• Proficiency with computer applications, including Microsoft Office Suite and Google Workspace, and the ability to learn and effectively utilize claims management information systems.
• Excellent organizational skills, with proven ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
• Strong skills in developing training or course materials and delivering information effectively to diverse populations.
• Proven ability to develop professional presentations and visual materials using tools such as Microsoft PowerPoint or Google Slides to support departmental communications, training, and program initiatives.
• Proven ability to apply critical thinking, sound judgment, and analytical skills to resolve complex issues and recommend appropriate solutions.
• Ability to handle highly confidential information appropriately, maintain ethical standards, and exercise discretion in sensitive situations.
• Demonstrated commitment to dependable attendance and maintaining a professional, courteous, and service-oriented approach in the workplace.
• Demonstrated ability to work independently, proactively take initiative, seek clarification when needed, and communicate clearly and effectively with a diverse range of internal and external stakeholders.

PREFERRED QUALIFICATIONS

• Ability to communicate effectively in Spanish.
• Certified Professional in Disability Management (CPDM) professional designation
• Completion of Insurance Educational Association course WCCA 10, Foundations of California Workers' Compensation Claims, or equivalent Workers' Compensation course.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Selected candidate must pass the employment misconduct disclosure process.
• Ability to work long periods of time at a computer with or without accommodation.
• The selected candidate will be required to work all scheduled hours on-site.
• Ability to work occasional evenings and weekends as directed.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.
• Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.

MISCONDUCT DISCLOSURE REQUIREMENT

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:
  • UC Sexual Violence and Sexual Harassment Policy
  • UC Anti-Discrimination Policy
  • Abusive Conduct in the Workplace

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

NOTICE OF AVAILABILITY

EEO/AA

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or other protected categories covered by the UC Anti-Discrimination Policy.

It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.