Senior Vice President, Managed Services

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

Senior Vice President, Managed Services

Enterprise Mobility, Wireless & Contact Center Solutions

Lead the Future of Managed Mobility & Digital Service Operations:

Organizations today depend on resilient mobility platforms, wireless infrastructure, and intelligent contact center operations to stay connected with employees and customers anywhere in the world.

We are seeking an exceptional Senior Vice President of Managed Services to lead and scale our national managed services organization across commercial enterprises and federal government agencies. This executive will drive strategy, operational excellence, and service innovation across mobility, wireless solutions, and mobile-enabled contact center environments.

This role is designed for a transformational leader who thrives in complex environments where technology, operations, and customer experience intersect. The ideal candidate has deep experience delivering mission-critical managed services, building high-performing teams, and supporting both commercial enterprises and federal clients operating in secure, regulated environments.

As Senior Vice President, you will shape the strategic direction of our managed services portfolio while ensuring operational performance, client success, and scalable growth across a rapidly evolving mobility and wireless landscape.

Executive Role Overview:

The Senior Vice President, Managed Services will lead the strategy, delivery, and operational performance of a national managed services organization supporting enterprise and federal clients.

This leader will oversee a broad portfolio that includes:

Managed mobility services
• Wireless infrastructure and device lifecycle solutions
• Mobile-enabled contact center environments
• Field mobility and workforce enablement
• Secure enterprise communications and connectivity

The SVP will partner closely with executive leadership to drive innovation, expand service capabilities, and position the organization as a trusted technology partner for mission-critical operations.

Leadership Scope:

The Senior Vice President will lead a multi-disciplinary organization responsible for the delivery and performance of managed services nationwide.

Organizational Leadership:

Oversight may include teams responsible for:

• Managed Mobility Services (MMS)
• Wireless network solutions
• Mobile device lifecycle management
• Contact center operations and support
• Platform and service operations
• Client service delivery and technical support
• Data analytics and service intelligence

Strategic Partnerships:

The role will collaborate closely with:

• Sales & Strategic Accounts
• Federal Programs & Government Affairs
• Product & Platform Engineering
• Security & Compliance
• Client Success
• Procurement & Supply Chain
• Finance & Corporate Strategy

Key Responsibilities:

Managed Services Strategy & Growth:

• Define and execute the enterprise managed services strategy across commercial and federal markets.
• Expand service offerings across mobility, wireless infrastructure, and digital customer engagement platforms.
• Identify new growth opportunities within enterprise and government sectors.
• Partner with sales leadership to support strategic client acquisition and expansion initiatives.

Operational Leadership & Service Delivery:

• Lead the operational delivery of managed services across a diverse national client base.
• Ensure consistent service excellence across all environments including high-availability federal and enterprise deployments.
• Establish scalable operational frameworks that support rapid growth while maintaining high performance and reliability.
• Drive continuous improvements in service delivery, operational efficiency, and customer outcomes.

Mobile Contact Center & Customer Engagement:

• Oversee managed services supporting mobile-enabled contact center operations.
• Ensure contact center environments leverage mobility, wireless connectivity, and modern communications technologies.
• Improve service quality, responsiveness, and digital engagement capabilities across client environments.
• Introduce innovations that enhance customer experience and workforce productivity.

Wireless & Mobility Solutions Leadership:

• Lead managed services supporting enterprise wireless ecosystems and mobility platforms.
• Oversee device lifecycle management, connectivity solutions, and mobility governance frameworks.
• Ensure secure, scalable deployment of wireless technologies across distributed workforces.
• Maintain strong partnerships with wireless carriers, device manufacturers, and technology vendors.

Federal Client Delivery & Compliance:

• Ensure managed services operations align with federal compliance, security, and regulatory standards.
• Lead service delivery models capable of supporting mission-critical government programs.
• Collaborate with federal program leadership to ensure operational excellence across government contracts.
• Maintain strict adherence to security, compliance, and operational governance requirements.

Data & Service Intelligence:

• Develop data-driven operational frameworks that measure service performance and client value.
• Implement executive dashboards and analytics platforms tracking:
• Service reliability
• Customer satisfaction
• Mobility utilization
• Contact center performance
• Cost optimization
• Use analytics to drive proactive service improvements and strategic decision-making.

Organizational Leadership & Talent Development:

• Build and lead a high-performing national managed services organization.
• Develop strong leadership teams across operations, service delivery, and client engagement.
• Foster a culture centered on accountability, innovation, and operational excellence.
• Attract and retain top talent across technology, operations, and customer service functions.

Executive & Client Engagement:

• Serve as a senior executive sponsor for key enterprise and federal client relationships.
• Engage directly with C-suite leaders and agency stakeholders to ensure strategic alignment and service success.
• Represent the managed services organization in executive leadership discussions, industry events, and strategic partnerships.

What Success Looks Like:

Within the first 12-18 months, the Senior Vice President will:

• Establish a clear strategy for the evolution of the managed services portfolio
• Strengthen operational performance and service reliability across all client environments
• Expand managed services capabilities supporting mobility, wireless infrastructure, and digital engagement
• Increase client satisfaction and retention across commercial and federal accounts
• Build a strong leadership organization capable of supporting long-term growth

Why This Role Matters:

Mobility and wireless technologies have become essential to how organizations operate, communicate, and serve customers. As Senior Vice President of Managed Services, you will lead the teams responsible for delivering the platforms, connectivity, and operational services that power these mission-critical environments. You will help shape the future of enterprise mobility, wireless communications, and mobile-enabled customer engagement-supporting organizations that rely on secure, reliable technology to perform their most important work.

Job Requirements:

Education and Years of Experience:

• 20+ years of progressive leadership experience in managed services, enterprise mobility, telecommunications, or technology operations

Required Skills & Certifications:

• Demonstrated success leading large-scale service delivery organizations
• Experience supporting both commercial enterprise clients and U.S. federal government environments
• Deep expertise in wireless technologies, enterprise mobility solutions, and managed mobility services
• Leadership experience overseeing contact center operations or mobile-enabled customer engagement environments
• Proven track record building high-performing operational teams and scalable service delivery models
• Strong executive presence with the ability to engage C-suite leaders and federal stakeholders

Preferred Experience:

• Managed Mobility Services (MMS)
• Telecom Expense Management (TEM)
• Wireless carrier ecosystems and device OEM partnerships
• Federal contract environments and secure government technology programs
• Mobile workforce enablement solutions
• Cloud-based contact center platforms
• Enterprise IT service delivery frameworks (ITIL or similar)

Leadership Competencies:

• Strategic thinking and enterprise leadership
• Operational discipline and service excellence
• Client partnership and executive engagement
• Technology fluency across mobility and communications platforms
• Data-driven decision making
• Ability to lead organizations through growth, scale, and transformation

Background Requirements: Successful completion of a Fingerprint background investigation.

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: None required for this position.

Location: Cincinnati, OH

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.