New

ISI IT Program Manager

North Carolina State University

$100,000 - $110,000

life insurance, flexible benefit account, paid time off

United States, North Carolina, Raleigh

Mar 17, 2026

Posting Information

Posting Number	PG194535EP
Internal Recruitment	No
Working Title	ISI IT Program Manager
Anticipated Hiring Range	$100,000 - $110,000
Work Schedule	Monday - Friday, 8am - 5pm, Flexible work arrangements may be available, including virtual/hybrid work locations.
Job Location	Raleigh, NC
Department	College of Sciences - Dean
About the Department	The College of Sciences brings together the mathematical, physical, and biological-sciences in a research-intensive environment that simultaneously values excellence in teaching and a strong community engagement. Sciences IT is a growing unit that provides innovative IT solutions, responsive and forward-looking support, and creative applications of technology to support the research, teaching, administrative and outreach functions of the College of Sciences. While working in this unit, you will be expected to foster a supportive and welcoming environment. NC State promotes an integrated approach to problem solving that transforms lives and provides leadership for social, economic, and technological development across North Carolina and around the world. NC State's land grant mission of teaching, research and service is dedicated to the service of North Carolina and its people. Applicants are encouraged to review the institution's mission, vision and strategic plan, and consider how their background, interest and experience would enable them to support the university.
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties	Are you passionate about shaping the future of technology in research and higher education? Do you thrive at the intersection of innovation, collaboration, and problemsolving? We are seeking a dynamic technology professional to lead integrated IT solutions that power cuttingedge research, teaching, and administrative excellence. You'll play a critical part in strengthening the Integrated Sciences Initiative ( ISI) technological backbone, empowering researchers, advancing innovation, and ensuring faculty and staff have the tools they need to succeed. In this highly collaborative role, you'll partner with ISI leadership, faculty, researchers, and campus technology teams to understand needs, implement solutions, and drive continuous improvement across the ISI technology ecosystem. You'll be handson in evaluating emerging technologies, coordinating multidisciplinary IT support, and developing strategic proposals that help move ISI's mission forward. This position will report to the College of Sciences IT Director with a matrixed reporting relationship to the Director of Operations for ISI. Key Responsibilities Include: Coordination & Communication Serve as the primary technology liaison for ISI stakeholders, providing timely updates on IT issues, changes, and ongoing projects. Coordinate with campus partners-including COS IT, OIT, RFS, and external vendors-to support and maintain ISI's technology portfolio. Communicate new or updated technology policies, procedures, and processes to ensure stakeholder awareness and alignment. Serve on advisory committees and provide functional leadership related to technology implementation and evaluation. Project Management Lead project planning and execution for multiple ISI and COS initiatives using industry best practices. Gather, define, and prioritize user and technical requirements. Track project metrics, identify risks or deviations, and implement corrective actions as needed. Partner with project teams and business owners to support smooth transitions, change management, and enduser adoption. Technology Management & Support Serve as the primary ISI technology partner, collaborating with cross-functional IT teams and vendors. Identify, evaluate, configure, and maintain technologies to meet ISI's research, teaching, and operational needs. Troubleshoot technical issues in partnership with users and support teams, ensuring timely resolution and proactive mitigation. Understand systemlevel interactions to support decisionmaking and ensure seamless integration across platforms. Training & Documentation Document business processes, workflows, technical requirements, and system diagrams. Serve as a technical resource and subject matter expert for faculty and staff. Design, deliver, and maintain training materials and sessions that promote effective technology use. Conduct regular outreach to ISI stakeholders to increase awareness and utilization of available tools. Assessment & Continuous Improvement Analyze technology operations and usage trends to ensure performance standards are met. Recommend and implement process improvements to enhance ISI's technology ecosystem. Produce reports detailing utilization, implications, and recommendations for ISI and COS leadership. Evaluate existing systems for improved use of current capabilities and recommend enhancements. Research emerging technologies-including AI, machine learning, data analytics, cloud services, cybersecurity, and automation-to support ISI's evolving needs. Why Join ISI? Be part of a forwardthinking team that supports pioneering research and innovation. Work in a vibrant academic environment with various partners across technology, research, and administration. Shape the future of ISI's technology landscape and contribute to highly impactful scientific and operational advancements.
Other Responsibilities	This position also provides project management and technical support for the College of Sciences as needed. The position will involve daily communication and engagement with users, management, and other stakeholders. Responsibilities include actively managing incident management tickets, responding promptly to customer requests, and ensuring tasks are completed. Other duties as assigned.

Qualifications

Minimum Education and Experience	Master's degree and at least one year of relevant experience OR Bachelor's degree with at least two years of relevant experience OR An equivalent combination of education, training, and relevant experience - For management-level roles, also include the above requirements, 1-2 years of supervisory experience.
Other Required Qualifications	Excellent interpersonal, written, and verbal communication skills, with the ability to effectively engage and collaborate with varied stakeholders, including senior leadership, technical teams, and end-users. Expertise with project and portfolio management tools. Experience as an IT Project Manager, IT lead or IT manager providing IT support and developing unique IT solutions in an academic research-focused environment. Ability to work evenings and weekends as required.
Preferred Qualifications	Exceptional project management and organizational skills, including experience overseeing large-scale technology projects utilizing industry best practices. Experience with academic and research computing environments in Higher Education. Experience with ITSM solutions, such as ServiceNow. Technical industry certifications.
Required License(s) or Certification(s)	Valid NC driver's license or the ability to obtain within 60 days of start.
Valid NC Driver's License required	Yes
Commercial Driver's License required	No

Recruitment Dates and Special Instructions

Job Open Date	03/16/2026
Anticipated Close Date	Open Until Filled
Special Instructions to Applicants	Please attach a cover letter, resume/CV, and contact information for at least three (3) professional references.

Position Details

Position Number	00111916
Position Type	EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Mandatory - Medical Emergencies
Department ID	170101 - College of Sciences - Dean
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.