Director, Talent and Organizational Development

This position is eligible for our FLEX persona, candidates must be able to work from our Boston location on Tuesday and Wednesday each.

What we need

The Director of Talent & Organization Development is a senior leader who serves as the principal architect of the company's interconnected talent ecosystem. This pivotal role owns the end-to-end strategy for how we manage performance, develop leaders, build capabilities, and plan for succession to drive measurable business outcomes and cultivate a high-performing culture.

This leader is responsible for translating enterprise strategy into a cohesive suite of modern, scalable talent systems. By leading a team of deep subject-matter experts in Organization Effectiveness (OE) and Learning & Development (L&D), this Director will ensure that our talent philosophy, programs, and processes are designed to build a high-performing culture, create clear career pathways, and drive measurable business outcomes.

Your Day to Day

Talent & Performance Architecture: Architect and own the enterprise performance management philosophy, talent review, and succession planning processes in collaboration with key stakeholders within and across the People Team and business, building a deep and diverse bench of "ready-now" talent for critical leadership roles. Leadership & Workforce Readiness: Design and lead a comprehensive, multi-layered leadership pipeline strategy and own the governance of enterprise-wide capability frameworks to define, assess, and develop talent. Strategic Integration: Act as a key integrator, partnering with People Analytics, Associate Relations, and the People Strategy team to build a data-driven culture and modernize the employee experience. Leadership & Team Development: Lead, coach, and develop a high-performing team of senior individual contributors (OE & L&D Consultants), fostering a culture of excellence, innovation, and strategic partnership. Inclusion & Belonging: Ensure that all talent, performance, and development systems are designed with an inclusion and belonging lens, promoting equitable access, fair assessments, and a diverse leadership pipeline.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties.

We're Looking for:

• Bachelor's degree or equivalent practical experience.

• Master's degree is preferred.

• 10+ years of progressive leadership experience in Talent Management, Leadership Development, or Organization Development.

• A proven track record of designing, scaling, and implementing enterprise-wide talent strategies in complex organizations.

• Demonstrated experience leading and developing teams of senior-level experts and individual contributors.

• Deep expertise in modern talent philosophies and a strong point of view on what drives performance.

What You Bring:

• Enterprise & Strategic Thinking: A systems perspective with strong business acumen and the ability to conduct long-term workforce planning.

• Consulting & Influence: Executive presence with strong diagnostic capability and a trusted advisor mindset.

• Integration & Execution: A talent for program alignment, change management, and enterprise portfolio thinking.

• Judgment & Ethics: A high degree of integrity, sound decision-making, and the ability to balance accountability with empathy.

What You'll Gain:

• The opportunity to build and strengthen leadership pipelines and implement trusted performance systems across the enterprise.

• A key role in improving leadership and team capabilities, driving the adoption of enterprise programs.

• The ability to enable high-quality talent and performance decisions while reducing organizational and workforce risk.

• The chance to measurably strengthen the company culture and improve employee engagement outcomes.

#LI-HYBRID

High school degree or equivalent required unless otherwise noted above

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that theconfidence gapandimposter syndromecan prevent amazing candidates coming our way, so please don't hesitate to apply. We'd love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It's in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting ourCompany Culturepage. If this sounds like something you'd like to be a part of, we'd love to hear from you. You can also join ourTalent Communityto stay "in the know" on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.