Senior Director, Customer Solutions & Technical Service

Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.comor follow us on social media.

The Senior Director ofCustomer Solutions& Technical Serviceis responsible for guiding Diversey's U.S. field service organizationand leading a team with a clear focus on delivering value to our customers and partnering with sales to drive a customer oriented and commercially focused team. This director ensures worldclass service delivery while enabling the team toidentifycustomer needs, support revenue growth, and strengthencustomerretention.

This role oversees regional operations leaders and a national service workforce and will partner heavily with Sales, Sector Leadership, Commercial Excellence, Marketing, and Supply Chain. The Senior Directorshapesthe operating model, capabilities, and processesrequiredto acceleratethe existing growth and success that the team has achieved. The right candidate will have the experience and skills to directahighimpactcustomer value organization aligned todelivering customer value, Service Excellenceand partnering closely with sales to grow the business.

WHAT YOU'LL DO:

Key Responsibilities

1. Leadership & Team Development

Coach and develop Regional Managers andFieldteams to drive a unified cultureofservice excellence and customer value.

Advance talent capability across commercialengagement,serviceand applicationexpertise.

Reinforce a culture built on safety, accountability, customer impact, and continuous improvement.

Champion change management, communication, and skill development programs ensuring employee adoption.

2. Commercial Collaboration & Customer Value Creation

Partner closely with Sales Managers, Key Account Teams, and Sectors to ensure service insights strengthen retention, renewals, and customer experience.

Build service-focused commercial motionsthat align with thecustomers'needs and delivery value.

Ensure service teamsidentifyneeds and create visibility for Sales.

Represent the service function in QBRs, strategic customer reviews, and performance improvement planning.

Introduce new behaviors, tools, dashboards, and processes that elevate the organization's commercial acumen without compromising its technical identity.

3. Service Excellence & Operational Execution

Improve field performance metrics and align with commercial goals for the organization todeliverprofitable growth.

Partner with sales to oversee national equipment rollouts, multi-site implementations, and complex service projects.

Ensure consistent delivery against SOPs, SLAs, and customer expectations across all regionsfor customer loyalty and retention improvement

Elevate operational discipline, route density, andutilizationacross the field service network.

4. Financial Management & Performance Accountability

Contribute to GM$ expansion by improving attachment rates, renewals, route density, and service-led efficiency.

Own service budget performance, cost to servevs Net Sales, fleet and asset cost management, and SG&A productivity.

Use data toidentifyperformance gapsandcostimprovementopportunities.

Maintain strong compliance with safety, regulatory standards, and company policies.

WHAT YOU'LL BRING:

Required Qualifications

Bachelor's degree in Business, Operations, Engineering, or related field.

10+ years directing largeteams(100+ employees).

10+yearsexperiencecollaborating closely withsales, serviceandcommercial teams.

Demonstrated success improvingcommercialperformance and operational efficiency.

Ability to travel up to 50%.

Preferred Qualifications

Strongbusiness andfinancial acumen including budgeting and cost-to-serve management.

Provenchangeleadership, communication, and coaching capability.

Experience in B2B chemicals, food service, retail, hospitality, or institutional environments.

Familiarity with Salesforce tools and service workflows.

Lean/Six Sigma or continuous improvement experience.

WHAT WE OFFER:

Comprehensive benefits package, including medical, dental and vision coverage available from day one

Leadership opportunities

Paid time off and holidays

401(k) with matching

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We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at talentacquisition@solenis.com