Virtual Technician

About the role:

The Virtual Technician is responsible for providing expert technical support to customers by diagnosing and resolving complex issues remotely. Leveraging in-depth knowledge of the RT equipment, the Virtual Technician guides customers through troubleshooting steps and ensures issues are resolved efficiently without the need for an on-site technician visit.

This role requires a deep understanding of RT's equipment, problem-solving skills, and the ability to communicate effectively with customers to ensure their issues are resolved.

Responsibilities:

• Perform advanced remote diagnostics and troubleshooting.
• Communicate technical solutions clearly to customers.
• Escalate unresolved issues to field technicians, as necessary.
• Document all actions taken in Salesforce.

Monday, Friday, Saturday

3x13s, 6am start

Requirements:

• Technical Expertise
  • Proven experience as an RT Technician or Technical Support with a strong understanding of RT's equipment and troubleshooting procedures.
• Problem-Solving and Communication Skills
  • Ability to think critically and solve complex technical issues effectively.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical customers.
• Customer Service Skills
  • Ability to work well within a team and collaborate with different departments to resolve customers issues.
• Work Environment
  • Quiet, comfortable space to work in.
  • Reliable ethernet internet connection.

Inclusive Employer
At Restaurant Technologies, we celebrate diversity, believe in equity, and are committed to creating an inclusive environment for all employees; we're proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law."

If you need assistance or an accommodation due to a disability, please contact us by email at RTCareers@rti-inc.com or call 1-888-796-4997.

Restaurant Technologies is a Military & Veteran friendly company.

Culture & Benefits

Our employees are the foundation of our success and we take care of them! Our comprehensive benefits include professional development, competitive health care coverage, incentives and a healthy work and life balance. We've cultivated an award-winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment. We've earned recognition as a "Best Place to Work," by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on Minnesota's Fastest Growing Companies list. In addition, we've earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner.

Who We Are

Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry. Our solution is environmentally sound, highly efficient and creates a safer, more productive work environment for restaurant personnel. With over 35,000 existing customers we are an established, profitable mid-sized company poised for double-digit growth in the coming year. We are headquartered in suburban Minneapolis, Minnesota with a growing number of sites strategically located across the U.S. serving over 41 metropolitan markets.