Specialty Product Advisor - FQHC/Primary Care

Job Description:

Job Responsibilities

• Represent real-world FQHC and primary care delivery models, workflows, and operational practices across community-based and safety-net settings.
• Engage clinicians, care teams, administrators, and leadership through onsite and virtual engagements.
• Provide practical insight into workflows including care coordination, population health management, access, and operational constraints.
• Translate regulatory, operational, and care delivery requirements into clear, actionable guidance for product management, design, and engineering teams.
• Serve as a trusted advisor during product discovery, validation, and prioritization activities.
• Lead specialty-focused discussions addressing workflow, compliance, and operational considerations in FQHC and primary care environments.
• Partner with product teams to guide solutions that support longitudinal, whole-person care delivery.
• Advocate for scalable solutions that work across diverse community health settings.
• Support cross-functional alignment by communicating specialty requirements to technical and non-technical audiences.
• Travel to customer and partner sites as needed to support field engagement and product discovery.
• Perform other duties that support the overall objective of the position.

Education Required

• Bachelor's degree in healthcare, clinical sciences, healthcare administration, public health, business, or a related field.
• Master's degree preferred.
• Or any combination of education and experience which would provide the required qualifications.

Experience Required

• Significant hands-on experience in FQHC, community health, or primary care delivery and/or practice operations.
• Experience engaging directly with providers, care teams, and operational leaders across diverse roles (front office through medical leadership).
• Experience collaborating with or advising product, design, or technology teams in a healthcare or healthcare SaaS environment.
• Deep understanding of community health models, population health, and care delivery challenges in safety-net environments.

License/Certification Required

• Professional license or certification relevant to primary care or community health (current or prior), where applicable.
• Product management or healthcare IT certifications are a plus but not required.

Knowledge Of

• FQHC and primary care workflows, care delivery models, and operational constraints.
• Regulatory requirements, reporting, and compliance considerations (e.g., UDS, value-based care environments).
• EHR systems, healthcare SaaS platforms, and configuration-based solutions.
• Population health, access, and care coordination concepts.

Skill In

• Communicating complex care delivery and operational concepts within community health settings.
• Facilitating stakeholder discussions across diverse roles and environments.
• Translating specialty expertise into product requirements and design considerations.
• Influencing product decisions through domain expertise and real-world insight.

Ability To

• Establish trust and credibility with clinicians, administrators, and care teams in community health settings.
• Engage and influence diverse stakeholder groups across roles and environments.
• Adapt communication style to mission-driven and operationally complex settings.
• Work effectively in a cross-functional product environment.
• Travel as required.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.