Customer Account Rep

Position Summary

The Customer Account Representative is the first point of contact for many of Parker Meggitt's customers. They are responsible for delivering a world-class service and support the business by responding to customer enquiries, updating the business systems, collaborating internally to prepare and deliver quotations, and joining with the planning team to accurately forecast demand. The Customer Account Representative will serve as the primary interface responsible for ensuring the most efficient and positive relationship with Parker Meggitt's customers, while enabling level-loading of production and expeditious resolution of customer assertions. The role will support the teams Senior Customer Account Representatives and report into the Manager, Customer Accounts for a specified product group.

• The Customer Account Representative is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system.
• Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times.
• Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers' buyers and supply chain personnel.
• Coordinate site visits to Parker Meggitt's facilities and set-up customer meetings as required.
• Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
• Track and reconcile internal and external customer score cards, which includes verification of the metrics by which Meggitt is judged.
• Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order to produce accurate quotes.
• Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process.
• Upon receipt of orders for "out-of-production" products, gather the information necessary to prepare a quotation, which includes pricing, production lead time and Meggitt terms and conditions.
• Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost
• Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations)
• Utilize business systems, including CRM, portal management and workflow tools to expedite the process of receiving, reviewing, responding and booking orders.
• Resolve customer complaints, which may include warranty, delivery or quantity disputes, at the lowest level and in the most benefits manner for Meggitt.
• Attend and occasionally participate in Daily Layered Accountability meetings and collaborate closely with Finance, Operations, Sales, Planning and Procurement personnel to communicate changes to demand, assist with production forecasting and convey information to and from customers.
• Other tasks as assigned, which will typically include supporting the Senior Customer Account Representatives.
  

Education Level:
(Required): Minimum 2 years of relevant industry experience
(Preferred): Bachelor's Degree and equivalent relevant industry experience

Field of Study/Area of Experience: Customer service, Microsoft Office Suite, SAP, Salesforce.com, Robot Morning/Demand Line and 2+ years of experience in customer service

Skills, Knowledge and Abilities
* Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)
* Ability to understand and follow specific instructions and procedures
* Ability to gather data, to compile information, and prepare reports
* Strong verbal and written communication skills
* Excellent customer service orientation
* Well-organized, detail-oriented, and ability to multi-task
* Ability to prioritize duties, in order to meet deadlines
* Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
* Knowledge of SAP

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we've enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.

With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.

Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.

Our Purpose - Enabling Engineering Breakthroughs that Lead to a Better Tomorrow - comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.

By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability.

As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission