Customer Service Representative

OUR TEAM IS OUR BEST ASSET

About West Liberty Foods

West Liberty Foods manufactures hundreds of meat and poultry products that can be found in well-known grocery stores and top restaurant chains nationwide. Recognized as one of the top protein processors in North America, we have the capacity to produce over 650 million pounds of food products per year across our facilities. We are The Surprisingly Big Company, and we're right in your backyard.

Build your career with West Liberty Foods and be a part of an exciting, collaborative team environment!

We are currently hiring for:

Job Title: Customer Service Representative

Job Summary:

Customer Service Representative is the direct point of contact for customers. This position is responsible for entering and processing orders and inquiries relative to West Liberty Foods and managing customer orders from entry to ship. They will coordinate between the customer and warehouse/shipping personnel for accurate and timely processing of order requests. This position is responsible for receiving and maintaining up to date account contact information in company data management systems. They will set up customer accounts as required for shipments and maintain according to customer requirements. Additionally, CSRs will investigate, enter and resolve claims while minimizing overall insurance program costs.

Compensation Details: Minimum hourly wage starts at $19.00 per hour up to $22.00+ per hour with experience.

Primary Responsibilities:

• Inbound and outbound order receipt, entry and allocation.
• Analyze customer claim details to determine claim validity, research and obtain supporting documentation.
• Set up and maintain customer accounts in business intelligence systems and related customer data files.
• Make a determination on the best course of resolution for order issues/discrepancies.
• Manage the processing of customer orders in accordance with their polices and procedures.
• Develop excellent working relationships with all departments (Sales, Finance, Supply Chain (inventory), Logistics, QA, Operations).
• Analyze account characteristics and work with customers to recommend appropriate solutions to provide "best in class" customer service.
• Drive continual improvement in quality, productivity, efficiency and cost.
• Ensure compliance with all safety regulations.
• Partner with all departments of the organization.
• Other duties as assigned.

Job Requirements:

• Associate's Degree or equivalent preferred
• Minimum of 1 year related experience in a related position is preferred.
• Must be able to work independently without constant supervision.
• Ability to perform basic math.
• Computer experience - Google (Gmail, Docs, Sheets, Slides).
• Ability to communicate effectively with all levels of the organization.
• Must be able to work in a fast paced environment of continuous change and challenges.
• Ability to adjust quickly to changing demands.
• Must be able to work extended hours and weekends according to schedule.
• Must be able to problem solve.
• Candidate must successfully pass post-offer/pre-employment drug test, background screen and physical.

West Liberty Foods is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

West Liberty Foods is committed to providing all team members with predictable work schedules that accommodate the universal need to spend time away from work to rest, relax, and spend time with family and friends. However, as a food manufacturer, West Liberty Foods is responsible for producing perishable products. To help ensure that our food products meet the quality and safety standards our customers expect, team members may, at times, be asked or expected to work overtime, weekends, or holidays. West Liberty Foods remains committed to its overtime, weekend, and holiday pay policies, and will schedule team members for those hours on a volunteer-first basis, whenever possible.

To be considered an applicant for this position, you must apply online on our career site at https://careers.wlfoods.com/.

The following benefits are available:

• Medical, Dental, Vision & Prescription Coverage
• Paid Time Off
• Life Insurance
• Short Term Disability
• Flexible Spending Account and Health Savings Account
• 401(k) Retirement Savings Plan
• Employee Assistance Program
• Educational Assistance Program
• Discount Benefits
• Additional Voluntary Benefits