Service Analyst Apprentice

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Candidate must maintain a 3.0 GPA or higher throughout the duration of the apprenticeship program.

• Watch for alerts across Network, Windows, VMware, and Nutanix systems and help respond quickly.
• Jump into incident response using our "Zero Wait" mindset to take action fast.
• Follow clear stepbystep procedures while learning how to spot ways to improve them.
• Join shift handoff meetings so the team stays synced in a 24/7 environment.
• Share ideas for improving how we work through our Service Improvement Backlog.

• Support Level 1 troubleshooting on core infrastructure systems.
• Help resolve basic incidents with guidance from more experienced team members.
• Join postincident reviews and learn what caused issues and how we fix them.
• Work with engineering teams as they roll out changes and updates.
• Learn to use monitoring tools like Splunk, Datadog, Wireshark, vCenter, Prism, and more.

• Notice patterns and help flag opportunities for automation or smarter workflows.
• Document what you've fixed so the team learns from it.
• Join service reviews and demo sessions to see how different teams work together.
• Support team goals around reliability and service performance.
• Get exposure to automation pipelines and how they help eliminate repetitive tasks.

• Around 2 years of experience in IT operations, tech support, or system administration.
• Basic understanding of enterprise systems like Network, Windows, VMware, and Nutanix.
• Familiarity with incident management or technical troubleshooting.
• Strong communication skills and comfort working in technical environments.

• Experience working in ServiceNow or a similar IT ticketing tool.
• Interest in automation and scripting (PowerShell experience is a plus).
• Familiarity with monitoring tools like Splunk or Datadog.
• Experience working in a 24/7 environment or fastpaced tech support setting.

This role is designed to help you build real experience and grow toward Service Analyst II. You'll get opportunities to:

• Expand your technical skill set across multiple platforms.
• Build confidence in incident response and problem solving.
• Learn automation skills that can accelerate your career.
• Contribute to meaningful improvements across our tech ecosystem.

Skills

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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