New

Technical Support Specialist

MRA-The Management Association
401(k)
United States, Wisconsin, Menomonee Falls
Mar 19, 2026
Technical Support Specialist (Electro-Mechanical / PLC) - 1st Shift Location: Menomonee Falls Pay: $35-$38 per hour Are you a hands-on problem solver who enjoys troubleshooting complex mechanical, electrical, and software systems? Join a growing, global organization where your technical expertise directly impacts customer success and operational excellence. As a Technical Support Specialist, you'll play a critical role in supporting customers and field service teams by diagnosing and resolving technical issues across advanced conveyor and logistics automation systems. This is a 1st shift opportunity with competitive pay and exposure to cutting-edge industrial technology. What's in It for You Competitive hourly pay: $35-$38/hour Comprehensive benefits: medical, dental, vision 401(k) with company match Opportunity to work with advanced automation and PLC systems (Siemens & Allen Bradley) Career growth within a global organization Diverse, hands-on technical challenges; no two days are the same Collaboration with international teams Travel opportunities (~25%), including potential international experience What You'll Do Provide first-line technical support for electrical, mechanical, and PLC/software issues Troubleshoot and resolve complex technical problems remotely and occasionally onsite Support field service engineers and customers with diagnostics and solutions Assist with spare parts identification, quotes, and order support Manage warranty and claim cases, ensuring clear communication and resolution Maintain and update technical documentation, manuals, and training materials Read and interpret schematics, diagrams, and technical drawings Deliver technical training on equipment and systems Collaborate with global teams to share feedback and improve service solutions What You Bring (or Are Excited to Learn) Degree in Mechatronics, Electrical Engineering, Electro-Mechanical Technology, or equivalent hands-on experience At least 2 years of technical support experience with electro-mechanical systems Experience with PLCs (Siemens and/or Allen Bradley preferred) Ability to read wiring schematics and troubleshoot industrial systems Strong problem-solving and analytical skills Excellent communication and customer service abilities Proficiency with Microsoft Office; ERP experience is a plus Valid driver's license and willingness to travel up to 25% Ability to work occasional overtime We recognize that strong candidates may not meet every requirement listed. If you have relevant experience and a passion for troubleshooting and technical problem-solving, we encourage you to apply. About Caljan Caljan is a global leader in automation solutions for logistics and parcel handling, providing high-quality conveyor and telescopic systems used by some of the world's largest distribution and shipping companies. With a strong focus on innovation, reliability, and customer support, Caljan offers employees the opportunity to work on impactful technologies in a collaborative and growth-oriented environment. Ready to Apply? If you're looking for a role where your technical expertise makes a real impact and you can grow your career in a high-demand field, we want to hear from you. Apply today and join a team that values innovation, collaboration, and customer success.