Communications & Case Management Specialist

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Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants.

POSITION SPECIFICS

The Communications & Case Management Specialist will play a critical role in supporting the ERC's statewide work by developing targeted communications, coordinating stakeholder engagement activities, and providing timely, highquality technical assistance. This position requires a skilled communicator who is detailoriented, highly organized, and comfortable managing complex tasks in a fastpaced environment with ambiguous or evolving expectations.

The ideal candidate will bring strong writing and presentation abilities, experience facilitating meetings for diverse or highlevel stakeholders, and a customerservice orientation that prioritizes clarity, responsiveness, tenacity, and professionalism.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

Preferred Qualifications

• 2-3 years of experience in communications, outreach, case management, or a related professional role.

• Demonstrated experience drafting and designing targeted messaging for multiple stakeholder groups.

• Prior experience resolving complex problems for constituents or high-level stakeholders, especially involving public sector, education, or government processes.

• Outstanding interpersonal skills with a strong commitment to customer service and stakeholder satisfaction.

• Experience with virtual meeting platforms (e.g., Zoom, Teams) and event logistics.

• Excellent writing, editing, and presentation skills.

• Experience planning, organizing, and facilitating meetings or events, preferably involving highlevel or crossagency stakeholders.

• Ability to work independently, manage multiple tasks simultaneously, and remain persistent and adaptable when addressing problems without clear solutions.

• Familiarity with reading or interpreting Pennsylvania laws, regulations, and other governance documents.

• Graphic design or digital communications experience (e.g., Canva, Adobe, Mailchimp, Constant Contact).

• Experience working in education, career and technical education, or public administration.

About the Education Resource Center

The Education Resource Center (ERC), located at Penn State Greater Allegheny near Pittsburgh, provides statewide technical assistance to the field of career and technical education (CTE) through projects funded by the Pennsylvania Department of Education's Bureau of Career and Technical Education (BCTE). The ERC's mission is to enhance the academic and technical achievement of high school students across more than 80 CTE schools and 150 school districts in Pennsylvania through the provision of support services and the development of strategic initiatives that advance access to high-quality CTE programming.

This position is based at Penn State Greater Allegheny in McKeesport, Pennsylvania, with opportunities for a hybrid schedule (3 days in office, 2 remote days). Some travel within Pennsylvania will be required to support inperson events or stakeholder engagements.

BACKGROUND CHECKS/CLEARANCES

SALARY & BENEFITS

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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