New

IT Support Specialist

Aleron
Pay Rate: $55.66 Hourly
United States, Massachusetts, Walpole
333 Coney Street (Show on map)
Mar 20, 2026
Description Acara Solutions seeks highly qualified candidates to work onsite with our client in Walpole, MA. Interested please send resume to Stoneh@acarasolutions.com Here's what you'll get: Hours: 40 hours/week- 1st Shift Length: Contract (9 month) Pay Rate: $55.66 Hourly Here's what you'd do: Intake and resolution of Level 1/2 IT issues through a shared and remote support follow the sun model Complex IT problem solving and investigation of recurring IT issues Resolving on premise IT issues that may arise or be dispatched to your local location Staying up to date on the latest IT service offerings, ITSM portals, active migration projects, and technical resolutions affecting our user base Escalating any unresolved issues or Major Incidents to the Site Management Infrastructure (SMI) team You have excellent communication skills (written, verbal) focused on translation of IT technical resolutions to end user business language L1/L2 deep technical problem-solving capability in many facets of Information Technology Mid-Level Experience with End User Computing, Datacenter Technologies, and Networking You work effectively in global, multi-cultural teams Solid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashion Sounds like a good fit? APPLY TODAY at Stoneh@acarasolutions.com About Acara Solutions Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide. Job Requirements Required skills: High School Diploma or GED Minimum 2 years of experience in Intune/Azure AD Minimum 2 years of experience in IT Deskside Support or IT Systems Analyst role. Preferred skills: Win10 / Win11 Client expertise with Office 365 in an Enterprise environment Network diagnostics, TCP/IP, DHCP reservations, console access, and troubleshooting capabilities including VLAN knowledge Server configuration, iLO setup, vulnerability remediation Mobile Device troubleshooting and configuration (Android and IOS) Manufacturing facility devices (label printer, handheld WIFI devices, and instruments). Identity management including multifactor authentication setup PC migration, application installation, and data copy Service NOW incident and request management Additional Information Upon offer of employment, the individual will be subject to a background check and a drug screen. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire. After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply