Global Sales Operations Leader

We are looking for a Global Sales Operations Leader to join our Fabrics ingredients Business as a critical component, driving the effectiveness, alignment, and continuous improvement of the global sales organization. The incumbent will be accountable for boosting the productivity of sales and sales operations by developing and driving a global functional strategy with consistent processes across customer experience, account management, forecasting, digital tools, and sales functional excellence ensuring our regional sales teams are optimally equipped to win and grow with our customers. Acting as a strategic partner to regional commercial leaders and global business leaders, the Global Sales Operations Leader builds and maintains globally consistent operating frameworks, strengthens sales competencies, and fosters collaboration and knowledge sharing across regions and functions. The incumbent champions global consistency, sales excellence, and operational discipline, ensuring the Ingredient Business sales organization can scale effectively and deliver profitable growth.

This role is located at a facility in Elkton, Maryland with the possibility of a hybrid work arrangement.

Pay and Benefits:

• $179,000 - $245,500 per year
• Roles above $150k are eligible for the variable pay program each fiscal year, based on defined business performance metrics.
• Factors considered in extending an offer within this pay range include (but not limited to) education, experience, knowledge, skills, and abilities.
• Medical, Dental and Vision benefits effective on Day 1 of employment! We offer a comprehensive total rewards package, including competitive benefits. More details are available atwww.gore.com/careers/benefits

• Drive and continuously improve standard global sales processes (end to end) and practices for the Ingredients Business and ensure consistent execution across regions including but not limiting to:
• Support organizational clarity and global alignment of financial forecast/BE/GLFC/Demand planning process with regional commercial teams, BUs, Finance, and Supply Chain; ensure harmonized planning cadences across regions, best practices and KPIs
• Support Key Account Planning/Tender review processes development and harmonization
• OTC process and continuous improvement
• Own Sales Functional Excellence, including building critical competencies, driving sales functional excellence development and onboarding program
• Drive continuous improvement in sales productivity through identification of roadblocks, strong KPI frameworks (incl. Sales Recognition Program), efficiency metrics, harmonized processes, shared best practices, and standardized tools
• Strengthen Sales and Inside Sales organizational efficiency through consistent roles descriptions, workflows, and productivity standards
• Ensure robust sales reporting capability that supports decision making and performance transparency
• Lead global Customer Classification frameworks, associated service level, Customer portfolio governance, global Sales policies partnering with legal team to ensure compliance requirements are met
• Lead the NPS survey & product distribution database process from preparation, execution to follow up discussion with the Regional commercial teams, BUs and other relevant functions to ensure the voice of customers are propagated to the organization
• Ensure aligned Ingredients/Fabrics communication and public relations to global customers in coordination with regional commercial teams, BUs and communication team
• Lead and manage global Licensing & Certification team & processes; drive TML management, policy and governance
• Drive the digital evolution of the sales functional tools and processes through technology and CRM practices (e.g. Salesforce advancements, GTX1, SAP, AI, analytics tools and sales reporting)
• Promote simplification, global standardization, and adoption of digital tools that improve customer and Associate experience, commercial effectiveness and decision making

• Bachelor degree
• Minimum of 10 years of related experience
• Demonstrated experience in Strategic Global Sales/Sales Operations leadership in a global, matrixed environment; preferred experience in consumer/industrial/Manufacturer/B2B markets
• Demonstrated experience in process excellence and standardization across complex global systems
• Strong people leader with demonstrated experience to drive global adoption, consistency, and continuous improvement across multiple and diverse stakeholders
• Strong understanding of sales process and practical experience
• Strong knowledge of digital and data enablement (CRM/Salesforce, analytics, reporting)
• Commercial and analytical strength in forecasting, KPIs, and sales productivity
• Proven ability of strong crossfunctional influence, collaboration and building alignment globally
• Ability to travel 20%

• MBA
• Demonstrated ability to adapt to changing conditions and a track record of delivering outstanding results in new and tough situations
• Actively demonstrates Gores guiding principles and fosters an environment of inclusion, authenticity, and humility
• Communicates directly and effectively with Associates to resolve challenges regardless of their role or difference of opinion

This position requires access to export-controlled areas and information.Candidates must be "U.S. persons" as that term is defined in 8 USC *1324b(a)(3). The term "U.S. persons" includes resident aliens ("green-card" holders) as well as certain refugees, asylum-holders and residents qualifying for temporary residence under the terms of 8 USC *1255a.