IT Operations - Major Incident Analyst

Hourly Pay Range:

Position Highlights:

• Position: IT Operations Major Incident Analyst
• Location: Warrenville, IL
• Full Time
• Hours: Monday-Friday, 8:00AM - 4:30PM
• Training will be onsite for first 1-2 months, then transition to hybrid expectations (onsite 1-2x per week)
• On call rotation

Job Summary:

As an IT Operations Analyst at Endeavor Health, you will be responsible to support IT business operations department to perform analysis, support and coordination across various IT technical and application teams. This position relies on connecting concepts across both applications and technology, applying basic IT systems concepts to resolve issues that may have system-wide impact. This work will involve coordinating and ensuring the successful delivery and management of single or multiple projects within scope, quality, time and cost constraints.

The IT Operations Analyst will help execute projects, tasks and supporting activities to ensure and position Endeavor Health for operational success in the future, with a focus on providing safe, seamless, and personal care.

To be successful in this role, you will be expected to remain updated on the latest solutions and technologies and advocate for the adoption of industry best practices.

This position will lead our process for Major Incident management including documentation, post-incident review, process enablement, and coordination of staff to continually improve upon incident handling.

What you will do:

• Implement and coordinate standard practices and processes as assigned for IT Service Deliver, Business Continuity and other IT operations related activities.
• Assist and support completion of IT Awards, IT-related grants and surveys within provided deadlines.
• Ability to communicate clearly and effectively with a variety of stakeholders.
• Assist and resolve issues and refers to more complex issues to direct manager/director.
• Must have the ability to work independently or in a team setting with some supervision/guidance.
• General support for IT leadership in maintaining efficient IT operations.
• Perform other duties as requested.

What you will need:

• Education: Associate degree or equivalent experience. Bachelor's degree preferred.
• Certifications: ITIL Foundations (preferred)
• Experience: Two (2) or more years of experience in IT
• Experience with IT Service Management frameworks
• Unique or Preferred Skills:
• ServiceNow experience preferred.
• Great interpersonal, organizational and decision-making skills.
• Possess effective verbal and written communication.
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.
• Possess analytical and troubleshooting skills.
• Knowledgeable in use of Microsoft Office/Office365 Platform.

Benefits (For full time or part time positions):

• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.