IT Support Technician Intern

Description

The IT Support Technician Intern provides hands-on technical support to employees in a professional corporate environment. This internship is designed for students or early-career individuals seeking practical experience in enterprise IT support, customer service, and desktop operations.

The intern will gain real-world experience supporting Microsoft 365, troubleshooting hardware and software issues, managing IT tickets, and assisting users at the Tech Bar. This internship will offer mentorship from IT professionals, exposure to emerging technologies including AI-based tools, development in a corporate environment, and opportunities to transition into a level 1 or level 2 role.

Location: Onsite in Gaithersburg, MD

What You Will Learn:

• Enterprise PC imaging and deployment processes
• Microsoft 365 (Outlook, Teams, OneDrive) support
• VPN and Multi-Factor Authentication (MFA) troubleshooting
• Desktop and laptop hardware diagnostics
• Data storage and backup solutions (Druva and OneDrive)
• IT ticket management using ServiceNow
• Asset tracking and lifecycle management
• Professional face-to-face customer support skills

Key Responsibilities:

• Provide in-person technical support to employees
• Assist with Tech Bar walk-up support
• Support PC imaging, setup, and deployment
• Troubleshoot basic hardware and software issues
• Assist with M365, VPN, and MFA support requests
• Help manage tickets and update records in ServiceNow
• Maintain accurate asset tracking information
• Escalate complex issues to senior technicians when needed

Basic Qualifications:

• Currently pursuing (or recently completed) a degree in Information Technology, Computer Science, Artificial Intelligence, or related field
• US citizenship required
• Basic knowledge of Windows operating systems
• Familiarity with Microsoft Office or Microsoft 365
• Strong communication and customer service skills
• Interest in learning enterprise IT support processes
• Ability to work onsite in Gaithersburg, MD

Preferred Qualifications:

• Experience building or troubleshooting PCs
• Basic understanding of networking concepts (VPN, MFA)
• Exposure to or coursework in Artificial Intelligence (AI), automation, or emerging technologies
• Familiarity with AI tools (e.g., generative AI platforms, automation tools, scripting assistants)
• Previous help desk, retail tech, or customer service experience
• CompTIA A+ coursework or certification (in progress is acceptable)

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.