New

Technical Service Support Specialist

Sealed Air
dental insurance, life insurance, vision insurance, flexible benefit account, parental leave, paid time off, tuition reimbursement, 401(k), retirement plan
United States, Ohio, Streetsboro
Mar 23, 2026
Job Description Technical Service Support Specialist Streetsboro Certified Rebuilt Eq Requisition ID: 54289 If you are a current employee click here to apply. Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. Westrive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Airgenerated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. To learn more, visit www.sealedair.com. Job Description Schedule is Monday through Friday, 8:00 AM to 5:00 PM, with flexibility to accommodate schedule changes or additional hours as needed. This is a remote position with approximately 10% travel, both domestic and international, as needed. Starting salary is $59,600, with potential for a higher offer based on experience, qualifications, and relevant skills. A remote Technical Services Support Specialist job is currently available at Sealed Air. You will provide direct management support for the NAM ServiceMax platform, including Technical Service Representative training. Spare Parts inventory control for technician truck stock to comply with management-established company standards while maintaining customer satisfaction. Formulate, implement, and monitor the required support structure and business plan to ensure customer responsiveness and support. * Identify and evaluate Servicemax process improvements and enhancements. If necessary, use MYIT to request enhancements. Work with IT to build, test, approve, and implement enhancements. * Assist in the testing process of ServiceMax Web and GO configuration changes to ensure the quality and accuracy of changes before field implementation is moved forward * Develop and provide ServiceMax end-user training for all applicable Technical Service roles. * Work with the Service Trainer to identify, formulate, and implement the required employee training requirements to drive optimum staff utilization, performance efficiencies, productivity, and process improvements. * Assist service admin with annual field technician inventory count process and periodic spare part audits to ensure accuracy levels are met. * Responsible for providing quality control over Maintenance Agreement sales and implementing reporting tools to monitor Maintenance Agreement to drive profitability by contract, region, and technician. * Assist in the development and deployment of reporting required by Technical Services leadership to drive performance levels determined by the business. * Research and resolve end-user issues, questions, and requests. * Identify, participate in, and support applicable continuous Technical Services improvement projects. * Other duties as assigned. Qualifications Bachelor's degree or equivalent work experience 4 to 6 years of experience in Inventory Control / Logistics / Supply Chain. - Preferred Experience in controlling a large diversified spare parts inventory. - Preferred. Demonstrated working knowledge and experience working with the Salesforce platform to include development and testing. Strong interpersonal skills. - Required. Ability to effectively communicate both written and verbal. - Required. Demonstrates a strong ownership sense of urgency and a proactive, results-driven approach to resolving stakeholder issues quickly and effectively. Strong PC management skills - Required. Experience working with SAP or other ERP systems - Preferred. Benefits and Perks 401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discounts Flexible spending account Health insurance Life insurance Paid elder care Paid time off Parental leave Professional development assistance Retirement plan Tuition reimbursement Vision insurance Requisition id:54289 Relocation:No Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws. Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com. LINK1 MON1 Information at a Glance WHY WORK AT SEALED AIR?* It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air's global resources and expertise. Corporate sustainability - it's about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate. Customer Success - meeting our customers' needs. At Sealed Air it's more than a goal, it's an integral part of our business practices, our innovative solutions, and our values. Leaving our communities better than we found them through dedication of time, talent and resources.